topic Re: I can’t access any apps. New customer. in Sky Stream

I can’t access any apps. New customer.

Michelle20236 — Wed, 24 Jan 2024 16:09:43 GMT

I am a new customer and quite frustrated. All my apps say "This App is currently unavailable". Even all the free ones. I don't get to a page to sign in or anything. Please can someone help. I can't find my answer on here.

Re: I can’t access any apps. New customer.

Mark39 — Wed, 24 Jan 2024 16:11:39 GMT

Sky+, where you've posted, doesn't host any apps. Is this on Sky Q? Or Sky Glass? Or Sky Stream?

Re: I can’t access any apps. New customer.

Michelle20236 — Wed, 24 Jan 2024 16:48:55 GMT

Sky stream. Thanks

Re: I can’t access any apps. New customer.

caesarome — Wed, 24 Jan 2024 16:53:46 GMT

@Michelle20236

I have moved your posts to the Sky Stream forum on here for help.

Re: I can’t access any apps. New customer.

MarkGoldsmith — Wed, 24 Jan 2024 17:07:51 GMT

@Michelle20236 have you tried turning the Stream puck off at the plug for a couple of minutes to give it a proper reboot?

Re: I can’t access any apps. New customer.

Michelle20236 — Wed, 24 Jan 2024 17:49:33 GMT

I've just tried. They're still not working.

Re: I can’t access any apps. New customer.

MarkGoldsmith — Wed, 24 Jan 2024 18:57:39 GMT

@Michelle20236 wrote:
I am a new customer and quite frustrated. All my apps say "This App is currently unavailable". Even all the free ones. I don't get to a page to sign in or anything. Please can someone help. I can't find my answer on here.

Do any of the live channels work?

Re: I can’t access any apps. New customer.

Michelle20236 — Wed, 24 Jan 2024 21:14:22 GMT

Yes, I can watch Sky and Live TV. It's just any apps say they can't be connected at the moment. I've updated apps a couple of times but they're still not working. 😞

Re: I can’t access any apps. New customer.

Michelle20236 — Fri, 26 Jan 2024 10:07:44 GMT

So, I solved my problem. I rebooted the Sky broadband, switched the puck off at the plug, and turned it all back on again. Hopefully it's resolved now and won't be a recurring problem.

Thanks for your help.