https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-remote-not-working/m-p/4545046#M16728 <P>Remote not working &nbsp;tried pairing it and it says connect but still not working and changed the batteries&nbsp;</P> Wed, 24 Jan 2024 11:44:12 GMT Jules11 2024-01-24T11:44:12Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-remote-not-working/m-p/4545046#M16728 <P>Remote not working &nbsp;tried pairing it and it says connect but still not working and changed the batteries&nbsp;</P> Wed, 24 Jan 2024 11:44:12 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-remote-not-working/m-p/4545046#M16728 Jules11 2024-01-24T11:44:12Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-remote-not-working/m-p/4545077#M16729 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3586331">@Jules11</a>&nbsp;To help you try to get your remote working the links below are to remote troubleshooting guides:</P><P>&nbsp;</P><P><SPAN><A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">Troubleshooting guide</A></SPAN></P><P><SPAN><A href="https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help" target="_blank">Remote help</A></SPAN></P><P>&nbsp;</P><P>You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. &nbsp;Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).</P><P>&nbsp;</P><P>If none of the above help then I would request a replacement at the following link:&nbsp;<A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank"><SPAN>Streaming TV replacement remote&nbsp;</SPAN></A></P><P>&nbsp;</P><P>If you have one available you can use a Sky Q remote while you wait for a replacement.</P> Wed, 24 Jan 2024 12:33:21 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-remote-not-working/m-p/4545077#M16729 Fothergill1 2024-01-24T12:33:21Z