topic Ineligible for Sky Stream in Sky Stream

Ineligible for Sky Stream

Chris+Wass — Mon, 22 Jan 2024 11:38:08 GMT

I currently have Sky Q Multiroom and obviously I am limited to only getting 4k on the main box and not my 2nd room. For this reason, I am considering switching to sky stream when I get FTTP installed in the next few months however when ever I click through the website to view sky stream options I get an error that I am ineligible and it pushes Sky Glass my way. I do not want sky glass as already have very good (recently purchased) TV's.

Re: Ineligible for Sky Stream

Jones_The_Cat — Mon, 22 Jan 2024 11:40:21 GMT

@Chris+Wass wrote:
I currently have Sky Q Multiroom and obviously I am limited to only getting 4k on the main box and not my 2nd room. For this reason, I am considering switching to sky stream when I get FTTP installed in the next few months however when ever I click through the website to view sky stream options I get an error that I am ineligible and it pushes Sky Glass my way. I do not want sky glass as already have very good (recently purchased) TV's.

It's a quirk of Sky's system. If you have an active Q subscription you need to phone them to order Stream.

Re: Ineligible for Sky Stream

TimmyBGood — Mon, 22 Jan 2024 11:42:11 GMT

@Chris+Wass

Typically that indicates you are currently within a minimum contract term on Q, and so Stream cannot be ordered online because the rolling monthly contract won't be available. You should be able to get Stream on an 18-month term by calling Sky.

Re: Ineligible for Sky Stream

Chris+Wass — Mon, 22 Jan 2024 11:42:05 GMT

That's crazy - I just thought I would be able to view the prices at least and the options. I don't speak to sky often but it seems they have removed the chat function as well in favour of a ridiculous AI bot that hasn't a clue.

Re: Ineligible for Sky Stream

TimmyBGood — Mon, 22 Jan 2024 11:43:32 GMT

@Chris+Wass wrote:

I just thought I would be able to view the prices at least and the options.

You can do that by accessing the site without being signed in to Sky (or use an anonymous browser mode)

Re: Ineligible for Sky Stream

MarkGoldsmith — Mon, 22 Jan 2024 12:41:07 GMT

@Chris+Wass wrote:
That's crazy - I just thought I would be able to view the prices at least and the options. I don't speak to sky often but it seems they have removed the chat function as well in favour of a ridiculous AI bot that hasn't a clue.

The AI Bot is designed to point you to self-help articles and documentation and ont make any changes or updates to your account. Thats why for things that can't be done self-servce you need to phone Sky.