topic Re: Reset puck and now can’t activate it in Sky Stream

Reset puck and now can’t activate it

PhilG1 — Sun, 21 Jan 2024 21:08:10 GMT

Puck had been playing up for a couple of weeks so did factory reset but now I can't activate it.
It sends me to the activation site but that says there is a problem and to contact Sky.
Sky send me here !!!!

Any help would be good.

Re: Reset puck and now can’t activate it

GD1 — Sun, 21 Jan 2024 21:09:45 GMT

@PhilG1 You'll need to persist with calling and remain on the line even if it directs you to the forum as you'll need to get the help of the Glass Support team.

Re: Reset puck and now can’t activate it

PhilG1 — Sun, 21 Jan 2024 21:14:16 GMT

Couldn't hold on because it cut me off after saying the department was closed. 🤷‍♂️

Re: Reset puck and now can’t activate it

GD1 — Sun, 21 Jan 2024 21:15:57 GMT

@PhilG1 You'll neeed to call tomorrow, as a side note unless Sky specifically instruct your to do a full reset on a puck, you shouldn't need to be doing it as this is the kind of issue it can cause.

Re: Reset puck and now can’t activate it

PhilG1 — Sun, 21 Jan 2024 21:18:45 GMT

This is one of the many reasons I hate Sky. If only I had any other options.
Decent product backed up by the worst customer service in the world.
Thanks anyway.

Re: Reset puck and now can’t activate it

Exiled-in-HH — Mon, 22 Jan 2024 06:51:10 GMT

Sky usually comes near the top of Ofcom's delivery of service monitoring😉

There are lots of options now unlike 10 or even 5 years ago🤔