topic Re: If you already have a puck with sky stream do you get another one by upgrading to whole home? in Sky Stream

If you already have a puck with sky stream do you get another one by upgrading to whole home?

MATT2775 — Sun, 21 Jan 2024 15:41:07 GMT

If you already have a puck with Sky stream do you get another when you upgrade to whole home?

Re: If you already have a puck with sky stream do you get another one by upgrading to whole home?

MarkGoldsmith — Sun, 21 Jan 2024 15:45:07 GMT

You would need to order another service when you add the whole home subscription. Obviously Sky wouldn't know if people want a glass tv or a stream puck and the number they want, which is the reason you have to order the devices as well.

Re: If you already have a puck with sky stream do you get another one by upgrading to whole home?

MATT2775 — Sun, 21 Jan 2024 15:48:46 GMT

I already have a sky stream service with puck why would I need to add another service to upgrade to whole home?

Re: If you already have a puck with sky stream do you get another one by upgrading to whole home?

MarkGoldsmith — Sun, 21 Jan 2024 15:59:02 GMT

Because the way sky works is that you can only have one sky streaming device linked to your account.

Whole Home is what allows you to have multiple glass or stream devices linked to your account. Without it you can only register one sky streaming device and this only get the service through one device. It's the same as Multiroom with Sky Q.

Re: If you already have a puck with sky stream do you get another one by upgrading to whole home?

MATT2775 — Sun, 21 Jan 2024 16:02:53 GMT

That's what I'm asking if I upgrade to Whole home do you get another puck?

Re: If you already have a puck with sky stream do you get another one by upgrading to whole home?

Jones_The_Cat — Sun, 21 Jan 2024 16:10:48 GMT

@MATT2775 wrote:
That's what I'm asking if I upgrade to Whole home do you get another puck?

Yes - but only if you add it to your order. You'll likely be charged (the ridiculous) £39.95 activation fee but you can sometimes get one without this.

Re: If you already have a puck with sky stream do you get another one by upgrading to whole home?

MATT2775 — Sun, 21 Jan 2024 16:13:10 GMT

Thanks when I add Wholeome to basket it says 1 puck added with order but I'm not sure if this is another free puck or the one I already have with sky stream

Re: If you already have a puck with sky stream do you get another one by upgrading to whole home?

Jones_The_Cat — Sun, 21 Jan 2024 16:15:09 GMT

@MATT2775 wrote:
Thanks when I add Wholeome to basket it says 1 puck added with order but I'm not sure if this is another free puck or the one I already have with sky stream

If you already have an activated Sky Stream puck with a current Entertainment subscription then this 1 puck added to the new order for Whole Home should be a second puck.

Re: If you already have a puck with sky stream do you get another one by upgrading to whole home?

MarkGoldsmith — Sun, 21 Jan 2024 16:17:50 GMT

@Jones_The_Cat wrote:
@MATT2775 wrote:
That's what I'm asking if I upgrade to Whole home do you get another puck?
Yes - but only if you add it to your order. You'll likely be charged (the ridiculous) £39.95 activation fee but you can sometimes get one without this.

Yeah sometimes they offer a deal where the first added device is free, but aside from that you have to pay for each puck.

As mentioned above you can't just add the pack you also need to purchase the devices.