Sky stream remote buttons not responding

1232 — Sun, 21 Jan 2024 13:50:20 GMT

Sky stream remote just stopped working it. It's connected but the buttons won't work they seem, the only buttons that work is the power button and the one other button but it also turns off the box... this is the 2nd time it has happened and I've only got this 1 month can anyone help fix this problem? I've tried everything that it says try. plugging it out leaving it off which worked the 1st time it happened but it's not doing it this time

Re: Sky stream remote buttons not responding

MarkGoldsmith — Sun, 21 Jan 2024 14:20:44 GMT

Check the batteries
An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.

Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.

Still can't see the backlight? It’s likely you need to replace the two AAA batteries.

Re-Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

You can also type removing the batteries for several hours before replacing them and see if that helps.

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

topic Sky stream remote buttons not responding in Sky Stream

Sky stream remote buttons not responding

Re: Sky stream remote buttons not responding