topic Re: Discovery + in Sky Stream

Discovery +

Nigel19076 — Sat, 20 Jan 2024 18:45:52 GMT

Hi folks, I can log onto Discovery +, and get to the Home Screen, select a genre and click on watch, I get a message to Upgrade.

Sky told me to contact Discovery, who have told me to contact Sky.

Discovery said my account wasn't linked, but when I go to MySky, it states it is. I have tried all the solutions I can find.

Re: Discovery +

MarkGoldsmith — Sat, 20 Jan 2024 18:50:39 GMT

@Nigel19076 all you can do is try and relink it again via the instructions here: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

If when you go to the Sky Marketplace is says you are already subscribed to Discovery + it should allow you to unsubscribe and then resubscribe.

Unfortunately, particularly with Discovery +, the linking doesn't seem to always work the first time so the discovery + account never gets updated to same the billing is "provided by sky".

Re: Discovery +

Nigel19076 — Sat, 20 Jan 2024 20:49:17 GMT

Tried going to Sky Marketplace, I am a Sky Stream user, it would not let me unsubscribe.

Re: Discovery +

MarkGoldsmith — Sat, 20 Jan 2024 23:23:25 GMT

@Nigel19076 wrote:
Tried going to Sky Marketplace, I am a Sky Stream user, it would not let me unsubscribe.

So is the marketplace showing you as subscribed as is it allowing you to subscribe for a price for £0?

Re: Discovery +

Nigel19076 — Mon, 22 Jan 2024 20:46:07 GMT

Yes it is