https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-set-set-up/m-p/4541711#M16440 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2368975">@kallumtaylor2703</a>I would reset the puck and start the process again.</P><P>&nbsp;</P><OL><LI><SPAN>On your Sky remote, press 4 and 6 together for three seconds. This will reset your remote.</SPAN></LI><LI><SPAN>Switch off the Sky Stream puck at the mains plug socket. There's no need to unplug it.</SPAN></LI><LI><SPAN>Press and hold the Standby button on the bottom of the Sky Stream puck.<SPAN class="">&nbsp;</SPAN></SPAN></LI><LI><SPAN>Keeping your finger on the button (underneath the puck), switch the power back on at the mains and wait until you see the LED lights flash amber then green,<SPAN class="">&nbsp; </SPAN>then remove your finger.</SPAN></LI><LI><SPAN>Let the Sky Stream puck complete the recovery process. This can take a while up to 15 minutes, depending on your broadband speed.</SPAN></LI><LI><SPAN>Switch the Sky Stream puck back on and follow the on screen steps to set it up</SPAN></LI></OL><P>&nbsp;</P> Sat, 20 Jan 2024 14:54:46 GMT Fothergill1 2024-01-20T14:54:46Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-set-set-up/m-p/4541628#M16439 <P>as I'm setting up one of my pucks it comes up with unable to link to our account</P> Sat, 20 Jan 2024 13:17:33 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-set-set-up/m-p/4541628#M16439 kallumtaylor2703 2024-01-20T13:17:33Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-set-set-up/m-p/4541711#M16440 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2368975">@kallumtaylor2703</a>I would reset the puck and start the process again.</P><P>&nbsp;</P><OL><LI><SPAN>On your Sky remote, press 4 and 6 together for three seconds. This will reset your remote.</SPAN></LI><LI><SPAN>Switch off the Sky Stream puck at the mains plug socket. There's no need to unplug it.</SPAN></LI><LI><SPAN>Press and hold the Standby button on the bottom of the Sky Stream puck.<SPAN class="">&nbsp;</SPAN></SPAN></LI><LI><SPAN>Keeping your finger on the button (underneath the puck), switch the power back on at the mains and wait until you see the LED lights flash amber then green,<SPAN class="">&nbsp; </SPAN>then remove your finger.</SPAN></LI><LI><SPAN>Let the Sky Stream puck complete the recovery process. This can take a while up to 15 minutes, depending on your broadband speed.</SPAN></LI><LI><SPAN>Switch the Sky Stream puck back on and follow the on screen steps to set it up</SPAN></LI></OL><P>&nbsp;</P> Sat, 20 Jan 2024 14:54:46 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-set-set-up/m-p/4541711#M16440 Fothergill1 2024-01-20T14:54:46Z