https://helpforum.sky.com/t5/Sky-Stream/Remote-won-t-work-on-telly/m-p/4541550#M16423 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3954210">@Kayley1</a>&nbsp;you need to program the remote to operate your particular TV before it can switch it on and off or control the volume. Go yo Settings, scroll down to connected devices press the tile for the remote and then Control your TV and folow the on-screen instructions. Ideally you will know the make and model of the TV but if you dont or if you TV isnt listed try the Find it for me option.</P> <P>&nbsp;</P> <P>More here &nbsp;<A href="https://www.sky.com/help/articles/your-sky-glass-remote" target="_blank">https://www.sky.com/help/articles/your-sky-glass-remote</A></P> Sat, 20 Jan 2024 12:09:33 GMT Chrisee 2024-01-20T12:09:33Z https://helpforum.sky.com/t5/Sky-Stream/Remote-won-t-work-on-telly/m-p/4541541#M16422 <P>I have had a new remote because my old one wouldn't work, the new one I've received still doesn't work&nbsp;</P> Sat, 20 Jan 2024 11:50:07 GMT https://helpforum.sky.com/t5/Sky-Stream/Remote-won-t-work-on-telly/m-p/4541541#M16422 Kayley1 2024-01-20T11:50:07Z https://helpforum.sky.com/t5/Sky-Stream/Remote-won-t-work-on-telly/m-p/4541550#M16423 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3954210">@Kayley1</a>&nbsp;you need to program the remote to operate your particular TV before it can switch it on and off or control the volume. Go yo Settings, scroll down to connected devices press the tile for the remote and then Control your TV and folow the on-screen instructions. Ideally you will know the make and model of the TV but if you dont or if you TV isnt listed try the Find it for me option.</P> <P>&nbsp;</P> <P>More here &nbsp;<A href="https://www.sky.com/help/articles/your-sky-glass-remote" target="_blank">https://www.sky.com/help/articles/your-sky-glass-remote</A></P> Sat, 20 Jan 2024 12:09:33 GMT https://helpforum.sky.com/t5/Sky-Stream/Remote-won-t-work-on-telly/m-p/4541550#M16423 Chrisee 2024-01-20T12:09:33Z