topic Re: BBC programs not found on Sky Stream search in Sky Stream

BBC programs not found on Sky Stream search

M...Carter — Thu, 04 Jan 2024 09:18:02 GMT

What is it with the search on Sky Stream? Trying to find various BBC programs is almost impossible. e.g.

1. Searching 'Noel Coward' finds various films and YouTube clips but not "Mad about the Boy: The Noel Coward Story" on iPlayer.
2. Searching 'Michael Kitchen' finds "The Kemps: All True" (2020) but not "The Kemps: All Gold" (2023).

Ther are many other examples. Rebooting puck doesn't help. As a new Sky Stream customer I find it very frustrating as search is so key to finding stuff. Anyone else have any similar experience?

Re: BBC programs not found on Sky Stream search

Exiled-in-HH — Sat, 20 Jan 2024 08:03:01 GMT

Have you reported the issue to Sky?

Re: BBC programs not found on Sky Stream search

Fothergill1 — Sat, 20 Jan 2024 12:26:29 GMT

@M...Carter It's certainly not ideal but if you specifically ask for Mad about the Boy it does find it for you. Mind you when I tried with The Kemps: All Gold it only showed the The Kemps: All True but I know they are both available on iPlayer.

You could send an email to Viewer Relations at viewerR@sky.uk to advise them of the issue.