https://helpforum.sky.com/t5/Sky-Stream/Picture-freeze/m-p/4539985#M16287 <P>Hi is anyone having issues with picture freezing on sky stream also look's like I'm watching in sd sometimes just checked my broadband that's ok the puck is wired 1 gig broadband speed&nbsp;</P> Thu, 18 Jan 2024 12:58:32 GMT Smiler75 2024-01-18T12:58:32Z https://helpforum.sky.com/t5/Sky-Stream/Picture-freeze/m-p/4539985#M16287 <P>Hi is anyone having issues with picture freezing on sky stream also look's like I'm watching in sd sometimes just checked my broadband that's ok the puck is wired 1 gig broadband speed&nbsp;</P> Thu, 18 Jan 2024 12:58:32 GMT https://helpforum.sky.com/t5/Sky-Stream/Picture-freeze/m-p/4539985#M16287 Smiler75 2024-01-18T12:58:32Z https://helpforum.sky.com/t5/Sky-Stream/Picture-freeze/m-p/4540141#M16290 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3718545">@Smiler75</a>&nbsp;wrote:<BR /><P>Hi is anyone having issues with picture freezing on sky stream also look's like I'm watching in sd sometimes just checked my broadband that's ok the puck is wired 1 gig broadband speed&nbsp;</P><HR /></BLOCKQUOTE><P>Check that you have turned WiFi off on the puck's network settings. Sometimes it can switch itself back on and will try to use that instead of ethernet.&nbsp;</P><P>Try a reboot of the puck - turn it off at the wall for a minute then power back on.&nbsp;</P><P>Check the speed the puck is actually receiving by opening the Netflix app, navigate to the get help menu and run a network check.&nbsp;</P> Thu, 18 Jan 2024 15:32:10 GMT https://helpforum.sky.com/t5/Sky-Stream/Picture-freeze/m-p/4540141#M16290 Jones_The_Cat 2024-01-18T15:32:10Z