topic Unable to link account in Sky Stream

Unable to link account

Norman461 — Wed, 17 Jan 2024 12:56:17 GMT

Sky Puck won't link to my account after a factory restart. Now unable to use any of the features or set anything up on it.
have tried leaving it unconnected and tried rebooting the system multiple times but still get the same error message.

Re: Unable to link account

GD1 — Wed, 17 Jan 2024 14:48:40 GMT

@Norman461 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Unable to link account

Addie15 — Wed, 17 Jan 2024 15:19:06 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Norman461.

Re: Unable to link account

Addie15 — Fri, 19 Jan 2024 15:47:47 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.