topic Str in Sky Stream

Str

Mark4404 — Wed, 17 Jan 2024 11:18:32 GMT

I have been trying to set up the Sky stream puck.

But it's keeps say try again as it can't fine my account

Re: Str

GD1 — Wed, 17 Jan 2024 11:24:22 GMT

@Mark4404 Has your account been setup with a Sky ID,?

Is this your 1st Puck?

Have you tried a power down for around 20 minutes Then try again?

Re: Str

Mark4404 — Wed, 17 Jan 2024 12:47:18 GMT

Yes my 1st time.

I powered down a few times and even left it for a day and was still getting same message. Trying to get through to sky which is not an easy task.

Re: Str

GD1 — Wed, 17 Jan 2024 12:51:02 GMT

@Mark4404 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Str

Addie15 — Wed, 17 Jan 2024 13:00:00 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Mark4404.

Re: Str

Mark4404 — Wed, 17 Jan 2024 14:15:47 GMT

Thank you very much for your help

Re: Str

Lisa-P1987 — Fri, 19 Jan 2024 12:49:55 GMT

We are still looking to help you @Mark4404 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks