topic Re: Second stream Puck in Sky Stream

Second stream Puck

CharlotteB91 — Tue, 16 Jan 2024 13:06:30 GMT

Hiya guys.
I've got the whole home package and received my second puck today.
Currently trying to link my account to it.
Followed all instructions but saying it can't link my account. What else can I do. It does say on my sky app that the pick hasn't been delivered yet but it has.
do I have to wait till it's been activated on my account before I can use it?!

Re: Second stream Puck

GD1 — Tue, 16 Jan 2024 13:16:55 GMT

@CharlotteB91 When did your puck get delivered?

Re: Second stream Puck

MarkGoldsmith — Tue, 16 Jan 2024 13:22:38 GMT

@CharlotteB91 the first thing to try, is unplug your new stream puck for a couple of minutes, plug it back in and see if it then allows you to link it.

Re: Second stream Puck

CharlotteB91 — Tue, 16 Jan 2024 13:30:59 GMT

It got delivered at 11:30 today (16/1/2024)

Re: Second stream Puck

CharlotteB91 — Tue, 16 Jan 2024 13:31:32 GMT

Yep done all that. Twice over.

Re: Second stream Puck

GD1 — Tue, 16 Jan 2024 13:33:01 GMT

@CharlotteB91 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Second stream Puck

CharlotteB91 — Tue, 16 Jan 2024 13:47:47 GMT

Ok thank you.

Re: Second stream Puck

Lisa-P1987 — Tue, 16 Jan 2024 13:54:11 GMT

Thanks for escalating this. We’ve sent @CharlotteB91 an invite to chat.

Re: Second stream Puck

CharlotteB91 — Tue, 16 Jan 2024 14:18:26 GMT

Got a new problem.
finally managed to get my account on the puck. Just can't get sound 😩😩

Re: Second stream Puck

Lisa-P1987 — Tue, 16 Jan 2024 14:34:13 GMT

Update - Spoken to @CharlotteB91 and after a check, they connected the puck 🙂