topic Re: UHD content not playing in Sky Stream

UHD content not playing

briggsy1964 — Mon, 15 Jan 2024 21:19:50 GMT

Every time I select a programme with UHD content I get the message 'the content you have selected cannot be played on this device'. UHD was functioning on Sky Sports yesterday on this box/TV.

Re: UHD content not playing

mikealanr — Mon, 15 Jan 2024 21:35:25 GMT

Hi @briggsy1964

Check the display settings of your Puck. It needs to be set to 2160p. Sometimes the puck reverts back to HD (1080p) with out warning. Although seems to been fixed with software updates.

See: https://www.sky.com/help/articles/picture-help-sky-glass-sky-stream-puck#:~:text=Press%20Home%20on%20your%20Sky,Select%20the%20resolution%20you%20want.

MikeAlanR

Re: UHD content not playing

briggsy1964 — Tue, 16 Jan 2024 08:48:40 GMT

Thanks for the info. I had already looked at settings and rebooted the puck. The puck on my other TV was playing UHD without any issues so I swapped the pucks round and, hey presto, suddenly they both work with UHD. I will never know why!

Re: UHD content not playing

Exiled-in-HH — Tue, 16 Jan 2024 08:59:58 GMT

What sort of HDMI cables do you use?

Perhaps the HDMI cable wasn't properly seated?

Re: UHD content not playing

briggsy1964 — Tue, 16 Jan 2024 09:16:49 GMT

Chord C-view - quite high end. I hadn't moved anything but you may well be right as, in swapping them, I made sure they were formly in the socket. It's great that the puck is so small and light but good cables are heavier than the device itself!

Re: UHD content not playing

Exiled-in-HH — Tue, 16 Jan 2024 11:24:41 GMT

It's good that both your Pucks are working again🙂