topic Re: Technical Fault with this channel - Sky Stream in Sky Stream

Technical Fault with this channel - Sky Stream

DanieRivs — Sun, 14 Jan 2024 18:00:13 GMT

I have a Sky Stream Puck. This afternoon I started getting error message Technical fault with this programme. Please try again later. This is happening on all channels. I have restarted the puck and hub (several times) the puck is connected to the WiFi via Ethernet cable and there are no speed issues. Apps are working without issue! Any advice?

Re: Technical Fault with this channel - Sky Stream

Exiled-in-HH — Sun, 14 Jan 2024 18:19:46 GMT

Who is your ISP?

What is the router sync speed to the internet?

What is the connection speed measured by the Netflix app on your Puck to the internet?

Re: Technical Fault with this channel - Sky Stream

DanieRivs — Sun, 14 Jan 2024 19:51:52 GMT

@Exiled-in-HH

Hi - I'm with Plusnet.

My speed is 140.18mbps.

Netflix app is saying: 84.21mbps

Re: Technical Fault with this channel - Sky Stream

Exiled-in-HH — Sun, 14 Jan 2024 21:04:30 GMT

That all looks good🙂

Have you tried power off at plug.... wait 2 minutes.... power on?

Re: Technical Fault with this channel - Sky Stream

DanieRivs — Sun, 14 Jan 2024 22:40:00 GMT

@Exiled-in-HH

That worked thank you!

Will keep an eye on it! 🙂

Re: Technical Fault with this channel - Sky Stream

Jonathanphillip — Sat, 24 Aug 2024 18:25:45 GMT

I've add that happen to me your not the only 1 who as got it along with technical fault @DanieRivs

Re: Technical Fault with this channel - Sky Stream

MrNick — Sat, 06 Sep 2025 17:26:49 GMT

I have had this issue and been speaking to sky who just fob you off as it's an issue and they are working on it. Yet they advertise it like there is nothing wrong.

But I have found if you turn off/disable IPV6 on you internet it's much more reliable. Still get the error on some certain channels but it definitely helps.