topic Discovery+ app in Sky Stream

Discovery plus error 400

1morgs — Tue, 16 Jan 2024 13:40:17 GMT

Discovery plus stopped working today

Moderator note: Amended title to better reflect query

Discovery plus on sky stream

Dasco — Thu, 11 Jan 2024 13:03:38 GMT

I activated discovery plus on sky stream started to watch a programme. Went out came back tried to continue watching the programme but it's a bank screen with a square in the centre. All other apps work just discovery plus

Discovery plus not working

Julez2513 — Fri, 12 Jan 2024 03:36:23 GMT

Hello I am new to any type of discussion online anywhere, I am having trouble with my discovery plus on my sky stream, all it does is come up with splash image, greyish screen and does nothing else, any help with this would be great as it was working absolutely fine yesterday

Re: Discovery plus not working

Exiled-in-HH — Fri, 12 Jan 2024 07:46:28 GMT

You should expect to get questions not just receive answers😉

First question...

Have you ... Powered off the Puck at the plug ... Waited 2 minutes ... Turn the power on again at the plug?

Re: Discovery plus not working

MarkGoldsmith — Fri, 12 Jan 2024 09:26:32 GMT

@Julez2513 welcome to the Sky Community.

Hopefully some of the suggestions and advice offered will resolve your issue.

The first thing to try is to reboot the device. This can be done by turning it off at the plug, or unplugging it for a couple of minutes. As these devices are essentially mini computers they sometimes can be prone to crashing and misbehaving that a reboot normally resolves.

If the reboot doesn't help at all, you can try an App Refresh. This will refresh the apps that are on your Sky Stream device and is can help solve issues that can be caused by corrupted app metadata. T o do this go to Settings -> System Management -> Resets & Updates -> Refresh Apps. This process is not instant and is carried out in the background so it may take up to 24 hours to complete. You can still use your Sky Stream at the same time but i'd avoid trying to load Discovery plus for several hours.

Discovery+ app

KBan2304 — Fri, 12 Jan 2024 11:19:25 GMT

Anyone else randomly not able to get on this app?? It gives me an error code saying I'm not connected to internet (I am, Sky Stream, Gigafast and all other apps working fine) or it hangs on a screen with a black box and 'splash image' written on it. What's going on???

Re: Discovery+ app

MarkGoldsmith — Fri, 12 Jan 2024 12:10:01 GMT

@KBan2304 have you tried rebooting the Sky Glass, by turning it off at the plug for about 10 minutes and seeing if that restores the functionality of the app?

Re: Discovery+ app

KBan2304 — Fri, 12 Jan 2024 12:19:27 GMT

I have 4 stream pucks in different rooms and all doing the same thing. I've now factory re-set them and it seems To be working for now...

discovery +

grunny — Fri, 12 Jan 2024 14:17:15 GMT

jnew to sky stream im trying to put discovery + on the account is activated but when i select it to play after some time it comes up with no internet but the puck as a good internet connection.

any ideas guys ?

Re: discovery +

MarkGoldsmith — Fri, 12 Jan 2024 14:19:55 GMT

Hi @grunny - is it only discovery + that does this? Do the live TV channels and other apps work ok?

Re: discovery +

grunny — Fri, 12 Jan 2024 14:23:51 GMT

Yes just discovery + all channels are fine and Netflix is also fine

Re: discovery +

trevforum — Fri, 12 Jan 2024 14:27:14 GMT

I'm getting this with Discovery +. Seems to have coincided with updating to build version Q24. I had to reset Youtube as well. Everything else seems fine.

Re: discovery +

MarkGoldsmith — Fri, 12 Jan 2024 14:34:04 GMT

@trevforum wrote:
I'm getting this with Discovery +. Seems to have coincided with updating to build version Q24. I had to reset Youtube as well. Everything else seems fine.

Yeah seen a few other posts with people having YouTube issues today @trevforum.

@grunny - try turning it off at the plug for 10 minutes to allow it to do a clean reboot and see if that helps. I know that resolved similar issues others have had with the YouTube app today.

Discovery plus says no internet connection

NickP1 — Fri, 12 Jan 2024 14:52:31 GMT

Opening the discovery plus app it says there is no internet connection, there is an internet connection and all other apps work. I can watch discovery plus on my phone but not through the app on sky stream.

Re: Discovery plus says no internet connection

MarkGoldsmith — Fri, 12 Jan 2024 15:03:42 GMT

@NickP1 Unplug the device for 10 minutes and then see if discovery + starts working again.

A few people have reported this issue on the forum today affecting YouTube and discovery +, which may have been caused by your stream puck updating to the latest Q024 release potentially and maybe corrupting the app.

the 10 minute unplug has worked for others in resolving it.

Re: discovery +

JonnyTeee — Fri, 12 Jan 2024 15:34:44 GMT

Same problem here, discovery plus was working fine yesterday afternoon. Went to watch the snooker last night and got the error no internet. I have tried turning the puck off and on but to no avail. The problem is still there today, everything else works fine. Discovery plus is working fine in my Apple TV.

Re: Discovery plus not working

1morgs — Fri, 12 Jan 2024 19:07:53 GMT

Can anyone help please

Re: Discovery plus says no internet connection

Old_git — Fri, 12 Jan 2024 19:17:24 GMT

@MarkGoldsmith

Tried refreshing apps before seeing your post to no avail.

Software is 024

Youtube still working and can also stream Discovery from programme guide.

I get No Internet connection (which on a Sky Stream box is clearly inaccurate). Error 400

Djsconnectex power for 20mins but still no go. Leave it off overnight?

Thanks for suggestion. Shame Sky and Did kvrty don't text updates better.

Re: Discovery plus not working

Fothergill1 — Fri, 12 Jan 2024 19:20:32 GMT

@1morgs I have just tried DIscovery + on my Stream and it worked perfectly so the problem would appear to be at your end.

Firstly try rebooting your system as follows: Switch off your Glass or Stream puck at the plug socket and wait for a minute before switching it on again. It will take about a minute to reboot.

If that doesn't help try a refresh of your Apps in Settings > System Management > Resets & updates. This can take a while but in done in the background so you can still watch other programmes.

If it is still not working please post back with more information about the issue.

Re: Discovery plus not working

trevforum — Fri, 12 Jan 2024 19:23:30 GMT

@Fothergill1 wrote:
@1morgs I have just tried DIscovery + on my Stream and it worked perfectly so the problem would appear to be at your end.

Firstly try rebooting your system as follows: Switch off your Glass or Stream puck at the plug socket and wait for a minute before switching it on again. It will take about a minute to reboot.

If that doesn't help try a refresh of your Apps in Settings > System Management > Resets & updates. This can take a while but in done in the background so you can still watch other programmes.

If it is still not working please post back with more information about the issue.

Which Software build are you on. Since I got Q24 today Discovery + thinks I have no internet connection.