https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4534825#M15521 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3945519">@Michellem</a>&nbsp; You need to call Sky 1st to arrange the returns process.</P> <P>&nbsp;</P> <P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Fri, 12 Jan 2024 21:25:20 GMT GD1 2024-01-12T21:25:20Z https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4534788#M15520 <P>I ordered two new pucks . But realised I only needed one . Am I able to return one back not opened .? To get my money back .?&nbsp;</P> Fri, 12 Jan 2024 20:54:04 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4534788#M15520 Michellem 2024-01-12T20:54:04Z https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4534825#M15521 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3945519">@Michellem</a>&nbsp; You need to call Sky 1st to arrange the returns process.</P> <P>&nbsp;</P> <P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Fri, 12 Jan 2024 21:25:20 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4534825#M15521 GD1 2024-01-12T21:25:20Z https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4534839#M15522 <P>Thank you <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span>&nbsp;</P> Fri, 12 Jan 2024 21:39:08 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/4534839#M15522 Michellem 2024-01-12T21:39:08Z