topic Re: Chan 4 app not working in Sky Stream

Chan 4 app not working

Jascol — Fri, 12 Jan 2024 13:50:02 GMT

Has anyone managed to get there channel 4 app on sky glass working after error code 2010 anon token

Re: Chan 4 app not working

MarkGoldsmith — Fri, 12 Jan 2024 13:59:05 GMT

@Jascol the first thing to try, if you haven't already, is to turn the Sky Glass off at the plug for 10 minutes to ensure it does a clean reboot and wipes the cache.

Re: Chan 4 app not working

Jascol — Fri, 12 Jan 2024 14:08:55 GMT

Tryed that and also trydd refreshing the apps and then I factory reset the sky glass no luck still says code 2010 anon token please try again later

Re: Chan 4 app not working

MarkGoldsmith — Fri, 12 Jan 2024 14:12:29 GMT

@Jascol - if you'd like I can escalate this to the Sky Messaging team to see if they can reach out and assist?

Re: Chan 4 app not working

Jascol — Fri, 12 Jan 2024 14:25:03 GMT

Yes if you can thank you

Re: Chan 4 app not working

MarkGoldsmith — Fri, 12 Jan 2024 14:31:47 GMT

@Jascol

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

Re: Chan 4 app not working

Jascol — Fri, 12 Jan 2024 14:36:53 GMT

Thank you

Re: Chan 4 app not working

Addie15 — Fri, 12 Jan 2024 15:03:50 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Jascol.

Re: Chan 4 app not working

efc1965 — Sun, 21 Jan 2024 15:28:32 GMT

I have the same issue and have tried all the fixes. Channel 4 app still doesn't work

Re: Chan 4 app not working

Peach30 — Sun, 21 Jan 2024 20:22:08 GMT

im also having this issue. The channel 4 app just has a blank screen when clicked on. We have tried to reset and reboot and nothing seems to work. Please help!!

Re: Chan 4 app not working

efc1965 — Sun, 28 Jan 2024 09:16:37 GMT

It's still broken