topic Re: Youtube only stopped working on all Pucks in Sky Stream

Youtube only stopped working on all Pucks

Panman1964 — Fri, 12 Jan 2024 09:26:25 GMT

woke up this morning to find that he Youtube app on all 4 of my pucks is not working, simply won't load.You briefly get the spinning wheel then nothing.

All other apps(eg Amazon Prime, Disney+,ITVX etc) are working normally.

I have tried refresshing the apps butthat made no difference.

NB Youtube is working fine from other devices (PC,tablet,phone) via the same connection

Re: Youtube only stopped working on all Pucks

Panman1964 — Fri, 12 Jan 2024 09:29:30 GMT

For reference.
Entertainment OS =1.2
Build Version = QS024.012.00P (just noticed it says"software update in Progress)
UI Version = 20.276.024.05

Re: Youtube only stopped working on all Pucks

MarkGoldsmith — Fri, 12 Jan 2024 09:48:27 GMT

@Panman1964 wrote:
For reference.
Entertainment OS =1.2
Build Version = QS024.012.00P (just noticed it says"software update in Progress)
UI Version = 20.276.024.05

I believe it always says "software update in progress" now. At least i've personally never seen it say anything different in the past few months i've had Sky Stream., despite the build version successfully updating.

Interesting this is affecting all of your pucks. I have just checked Youtube on my puck to confirm its loading as expected.

I'm assuming you have already tried unplugging one of your affected Sky Stream pucks for 10 minutes and then seeing if that resolves the issue?

Re: Youtube only stopped working on all Pucks

Panman1964 — Fri, 12 Jan 2024 10:24:21 GMT

@MarkGoldsmith
10 minute turn off seems to have restored normality. Lets go do the other ones 🙂

Re: Youtube only stopped working on all Pucks

MarkGoldsmith — Fri, 12 Jan 2024 11:04:05 GMT

@Panman1964 wrote:
@MarkGoldsmith
10 minute turn off seems to have restored normality. Lets go do the other ones 🙂

Yeah some issues with Glass/Stream seem to require a much longer power down to resolve. Still strange its affected all your pucks at the same time, perhaps they all got upgrade to Q24 recently and this has been some wierd side affect.

Re: Youtube only stopped working on all Pucks

Panman1964 — Sun, 14 Jan 2024 08:48:23 GMT

aye it is odd although I should note that although I found them all not to be working at the same time that was only because I checked them after YT on my "primary" puck stopped working.

The others very rarely have YT run on them so could have been "broken" for a while

Re: Youtube only stopped working on all Pucks

Mark7142 — Sat, 24 Feb 2024 01:45:26 GMT

I have not had this problem previously but this weekend I have the same issue. Just like everyone else all other apps work. What ever has changed sort it out sky!

Re: Youtube only stopped working on all Pucks

Panman1964 — Mon, 15 Apr 2024 06:36:59 GMT

well this morning YouTube is once again dead on at least 2 of my Pucks.

Slightly different this time in that no spinning wheel and simply goes to a grey screen and stops.

All other apps are fine.

ALso not a network issue as YT works fine from a PC or mobile and each of the pucks is connected to a different router

Once Again refreshing Apps hasnt made a difference, guess I need to try a full reset again 😞

Build QS025.017.00P

Re: Youtube only stopped working on all Pucks

Panman1964 — Mon, 15 Apr 2024 06:57:07 GMT

yup, 10 minute switch off has sorted it again.

Re: Youtube only stopped working on all Pucks

Chrisee — Mon, 15 Apr 2024 07:32:37 GMT

@Panman1964 a simple power down reboot is normally all that is required although you can try the Apps refresh option in the settings if it doesnt. A full factory reset should not be used unless Sky ask you to do one as it is sledge hammer to crack a nut and if it goes wrong you can literally brick the puck.

Re: Youtube only stopped working on all Pucks

JulianDuggan — Thu, 08 Aug 2024 03:03:02 GMT

Check your internet connection for stability and speed. Power cycle the Sky Stream Pucks by unplugging and reconnecting them. Ensure the YouTube app is updated to the latest version. If the issue persists, try uninstalling and reinstalling the YouTube app on the devices. Check for any known service outages with Sky Stream or YouTube. If none of these steps work, contact Sky Stream's customer support for further assistance. This approach systematically addresses potential causes, from basic troubleshooting to seeking expert help. If none of these works, try using DumpMedia to download the YouTube videos and screen cast them for temporary offline watching.

Re: Youtube only stopped working on all Pucks

panman0603 — Thu, 08 Aug 2024 05:32:59 GMT

TY however in case you missed it from my Post back in April (nb haven't had the issue again since (yet) )

"ALso not a network issue as YT works fine from a PC or mobile and each of the pucks is connected to a different router "

( I have 2 internet connections at home)

Re: Youtube only stopped working on all Pucks

Mickus65 — Mon, 12 May 2025 19:20:34 GMT

This happened to me today. Working now. I resolved by scrolling right to bottom of the home page and press settings, go to system management and then into Resets & Updates, and then restart device. Screen goes blank and it takes about 5 minutes to restart. YouTube is now working for me.

Re: Youtube only stopped working on all Pucks

DTurner — Mon, 01 Dec 2025 10:43:42 GMT

I had the same issue this morning, my puck also freezes up quite regularly and will not turn on . Also loses connection with the router when all ather devices work fine. I am not overly impressed with the puck.