topic Re: Not remembering where I left off in Sky Stream

Not remembering where I left off

Pgm72 — Thu, 11 Jan 2024 21:48:48 GMT

When playing a sky TV programme my sky stream is not remembering where I am up to and is starting the next episode. Been doing this a few days. Any ideas?

Am ok if I finish the episode as it plays the next, but should and did start from where I left off.

Re: Not remembering where I left off

MarkGoldsmith — Thu, 11 Jan 2024 22:23:30 GMT

@Pgm72 have you tried giving the puck a reboot? Simply unplug it for a couple of minutes and then see if it resolves the issue.

Re: Not remembering where I left off

Pgm72 — Thu, 11 Jan 2024 22:27:27 GMT

Yes I did it not that long ago. It's just episodes from sky TV programmes. Not apps such as netflix etc. So frustrating. Episodes I've watched from UKTV gold and sky Atlantic no longer have progress bars under the episodes. This has just started happening over the last couple of days.

Re: Not remembering where I left off

MarkGoldsmith — Thu, 11 Jan 2024 22:33:10 GMT

@Pgm72 the progress bars disappearing from old episodes you have fully watched unfortunately is a common thing, which i guess i would call an "annoying feature" at this point.

Although i have noticed the continue watching rail does correctly remember which is the current episode ( if its not finished) or the next episode that you can watch.

Re: Not remembering where I left off

Pgm72 — Thu, 11 Jan 2024 22:41:06 GMT

The issue is the continue watching bar no longer remembers where I left off. For example if I watch a few minutes of a programme I would usually just go back in and restart and watch the rest. It now starts the next episode as there is no tracking on the current episode being watched. This is even if I have only watched 10 minutes of an hour long programme.

Re: Not remembering where I left off

Pgm72 — Thu, 11 Jan 2024 22:52:50 GMT

I have noticed that if I do a voice search for what I'm watching it does show status bar on episodes but if I try to restart from there it starts the episode from the beginning.

Re: Not remembering where I left off

Dazzasky — Fri, 12 Jan 2024 06:40:20 GMT

@Pgm72 wrote:
When playing a sky TV programme my sky stream is not remembering where I am up to and is starting the next episode. Been doing this a few days. Any ideas?

Am ok if I finish the episode as it plays the next, but should and did start from where I left off.

It's the same for me, none of the Sky programmes will remember where I left off and will restart from the beginning. Annoying to say the least.

Re: Not remembering where I left off

Exiled-in-HH — Fri, 12 Jan 2024 07:53:36 GMT

The progress bars also disappear from programmes on Sky's budget service NOW TV🤔

Don't expect a resolution to the issue😉

Re: Not remembering where I left off

MarkGoldsmith — Fri, 12 Jan 2024 09:28:44 GMT

@Dazzasky wrote:
@Pgm72 wrote:
When playing a sky TV programme my sky stream is not remembering where I am up to and is starting the next episode. Been doing this a few days. Any ideas?

Am ok if I finish the episode as it plays the next, but should and did start from where I left off.
It's the same for me, none of the Sky programmes will remember where I left off and will restart from the beginning. Annoying to say the least.

Thats interesting as I've never seen that issue. Unless it only affecting shows from a certain broadcaster or on-demand app which i just haven't stopped a programme in the middle of yet.

Re: Not remembering where I left off

Pgm72 — Fri, 12 Jan 2024 09:52:35 GMT

@MarkGoldsmith ironically it's the programmes sky are streaming. The apps all work fine. Or at least seem to do so.

Re: Not remembering where I left off

Pgm72 — Fri, 12 Jan 2024 09:56:10 GMT

@Dazzasky this only started happening a few days ago. All was fine before. Not sure if an update has affected this in any way.

Re: Not remembering where I left off

Dazzasky — Fri, 12 Jan 2024 16:04:56 GMT

@Pgm72 wrote:
@Dazzasky this only started happening a few days ago. All was fine before. Not sure if an update has affected this in any way.

@Pgm72 It's been happening for several weeks for me.

Re: Not remembering where I left off

Lee+Carter — Thu, 07 Mar 2024 09:17:52 GMT

I have same issue so interested if there is a fix on the way.

Re: Not remembering where I left off

Dazzasky — Fri, 08 Mar 2024 06:30:09 GMT

@Lee+Carter wrote:
I have same issue so interested if there is a fix on the way.

It's fixed in the latest update which is QS025 for me anyway.

Re: Not remembering where I left off

Pgm72 — Fri, 08 Mar 2024 12:06:50 GMT

@Lee+Carter Agree with @Dazzasky it does now seem to be fixed so hopefully yours will be too very soon.

Re: Not remembering where I left off

Quaidy — Thu, 25 Jul 2024 21:05:34 GMT

This is now happening to us, only on Sky programmes ( currently series 2 of House of Dragons). Doesn't save where we watched until, very annoying 🙄

Re: Not remembering where I left off

Fothergill1 — Thu, 25 Jul 2024 21:34:57 GMT

@Quaidy I fully agree it is really annoying. I have been on the streaming platform for 2 years and it has always been the same. I find the progress bars then to stay in place for 7 - 10 days. I have just been away for a week and all my progress bars have disappeared.

If you have not got up to date with a series and still have episodes to watch when you select the series in your playlist the continue button should will usually have remembered which episode to watch next. If you were up to date it will unfortunately have reverted back to S1:E1.

I have now got into the habit of leaving at least one unwatched programme of a series.

Re: Not remembering where I left off

doctorbunhead — Thu, 21 Nov 2024 11:02:59 GMT

@Pgm72 @Dazzasky I've just signed up and started and have this issue. Had it on NOW TV too but not as bad as SKy Stream. Sky really need to fix this as it's highly annoying. I shouldn't have to be jotting down my watch history. It really can't be that hard to make a local sqlite DB on the puck. I'm a dev and use small local DBs a lot and very simple to implement. Tying it into the interface might be a bit more taxing but nothing major from my experience.

Re: Not remembering where I left off

TimmyBGood — Thu, 21 Nov 2024 11:38:02 GMT

@doctorbunhead wrote:

It really can't be that hard to make a local sqlite DB on the puck. I'm a dev and use small local DBs a lot and very simple to implement.

The platform is intended for up to nine client devices (three Glass television sets and six Stream pucks) on a single account, all with access to viewing progress: local databases aren't appropriate.

Re: Not remembering where I left off

doctorbunhead — Thu, 21 Nov 2024 13:27:04 GMT

Even cloud side isn't a huge stretch. Every other platform seems to manage it just fine.