topic moving house but subscription has stopped working in Sky Stream

moving house but subscription has stopped working

SarahWatson1 — Mon, 01 Jan 2024 21:17:30 GMT

I’m moving to pucks when I move house in a few weeks (I organised this through a rep at a booth in my local town) I’m still on my old subscription and plan but now I can’t see movies, kids, sports or recordings. This only happened today. On my sky go app it shows these are 'already yours' and I'm still paying for them but it's stopped showing on the tv. Does anyone know why it would have stopped working now?

Re: moving house but subscription has stopped working

GD1 — Mon, 01 Jan 2024 21:20:29 GMT

@SarahWatson1 1st try rebooting the Glass TV/Pucks to see if the channels reappear, if not it will be acall to sky to resolve it.

Re: moving house but subscription has stopped working

SarahWatson1 — Mon, 01 Jan 2024 21:25:56 GMT

It is a sky Q box that I've had for 5 years. I've recently purchased the pucks for my new home so haven't even opened them yet. I am trying the reboot to see if that works. Thanks

Re: moving house but subscription has stopped working

SarahWatson1 — Mon, 01 Jan 2024 21:27:04 GMT

That didn't work

Re: moving house but subscription has stopped working

SKY1992bf — Mon, 01 Jan 2024 21:31:24 GMT

@SarahWatson1 How long have you had the pucks

they automatically activate 14 days after delivery regardless of whether you are ready to activate them or not and then this automatically triggers the cancellation of your Q service regardless of your current situation

Re: moving house but subscription has stopped working

SarahWatson1 — Mon, 01 Jan 2024 21:34:58 GMT

18th December so that's probably why but the rep informed me that this wouldnt activate until I plug them in! Thanks just annoying it's happened 2 weeks before I'm due to move!

Re: moving house but subscription has stopped working

MarkGoldsmith — Mon, 01 Jan 2024 21:37:36 GMT

Yeah the rep was wrong and told you incorrect information unfortunately.

The pucks do activate when you plug them in but Sky also have an auto-activation 14 days after the date of delivery.

Re: moving house but subscription has stopped working

Exiled-in-HH — Tue, 02 Jan 2024 07:41:17 GMT

@SarahWatson1 do you still have have an active router connected to the internet?

You can start using your Sky Streaming Pucks as your Sky Q service is now deactivated?

Re: moving house but subscription has stopped working

SarahWatson1 — Tue, 02 Jan 2024 07:44:54 GMT

I didn't want to change over before my move. I will survive until then it's just inconvenient.

Re: moving house but subscription has stopped working

Exiled-in-HH — Tue, 02 Jan 2024 07:57:23 GMT

You should start using your Sky Pucks before the end of your cooling off period🤔