topic Re: Sky store now download only? in Sky Store

Sky store now download only?

Blakeyster — Mon, 30 Mar 2020 20:25:56 GMT

Hi,

I was having a browse through the Sky Store as I have a little bit of credit left on my account and I do enjoy owning the DVD of movies and as such particularly like the fact you can get certain titles on Early Release and then the DVD arrives in the post.

However, I can't find any title in the Sky Store where the HD Digital + DVD buy and keep option is still available!

It seems to be just HD Digital download only for everything - but the price is still the same as it was for the HD Digital with DVD option!!

Have Sky stopped this service and gone download only?

Re: Sky store now download only?

Caterbram — Tue, 31 Mar 2020 08:13:21 GMT

Do sky no longer allow you to choose , a dvd when you purchase a film.

i like to pre order the films and then receive the dvd when released any help please

Re: Sky store now download only?

christine1969 — Thu, 02 Apr 2020 17:45:27 GMT

I would also like an answer to this.

I did think that they may have had to shut down their dvd mailing system due to Covid19 lockdown.

But I've searched everywhere for an official Sky post about this.

All I can say is, if they think they can charge the same price for a digital copy, that you can only watch if you remain a Sky customer, that they charged for a digital AND a dvd..

I wont be buying from Sky Store anymore.

If this isnt the case, and it is a repercussion of the Covid19 lockdown,

Perhaps Sky could let all its customers know.

You know, just a thought...

Re: Sky store now download only?

David199 — Thu, 02 Apr 2020 18:54:26 GMT

I would like an answer as well.

Re: Sky store now download only?

RogPboro — Thu, 02 Apr 2020 21:18:51 GMT

I would like an answer to this also and an explanation of why the price of download only has not been reduced if a dvd etc is not now available. Without the dvd this is no longer an attractive proposition and i would then prefer to buy from alternatives such as prime.

Re: Sky store now download only?

NigelSky — Thu, 02 Apr 2020 23:08:38 GMT

Agreed. Renders Sky Store next to useless when you can just purchase from Play Store or Prime and cast.

Could someone please answer whether the removal of the dvd option is temporary?

Re: Sky store now download only?

goforce — Thu, 02 Apr 2020 23:15:06 GMT

Hi, @Blakeyster I contacted sky in regards to no dvd option, I was told they have stopped dvds due to covid19 and said they will bring back dvds when things get back to normal . Hope that helps

Re: Sky store now download only?

RogPboro — Thu, 02 Apr 2020 23:19:34 GMT

They should then reduce the price instead of charging the same without the disc. Some sre still on for £13.99 which is a rip off if your not getting the disc. Prime or play sre a better option.

Re: Sky store now download only?

Caterbram — Fri, 03 Apr 2020 07:00:45 GMT

@Blakeyster thank you for that information, I did send an email to sky, but didn't get a reply

Re: Sky store now download only?

Anonymous — Sun, 05 Apr 2020 15:24:20 GMT

Hello all,

Just a bit of clarification on the Buy & Keep physical availability questions raised:

Due to the current situation, we have taken the decision to temporarily suspend the option of adding a physical copy to your Buy & Keep order. This option will be made available again in the future once circumstances allow us to do so.

In the meantime, Buy & Keep purchases can still be made in the HD Digital only format, allowing you to order and access content on your compatible devices and Sky boxes.

@Caterbram I'm sorry you have yet to receive a reply to your email. We are extremely busy at the moment and are working as hard as we can to answer everyone as quick as we can in these difficult times.

@Blakeyster @christine1969 @RogPboro The HD Digital + DVD and HD Digital + Blu-ray purchase options have always been at a higher than the HD Digital only option. This is because you are paying a little more to add the physical element to your HD digital order on these purchase types. Buy & Keep HD Digital only purchases are already lower in price than HD Digital + Physical just as they always have been, as you are not getting the physical element. The standard price of HD Digital will remain the same, save for any offers we might run as normal.

@NigelSky This is temporary and physical options will be made available again in the future once circumstances allow us to do so.

Kindest Regards,

Re: Sky store now download only?

NigelSky — Sun, 05 Apr 2020 15:31:31 GMT

Thank you. Apologies I had no idea this was related to covid19.

Re: Sky store now download only?

StevieP93 — Sun, 05 Apr 2020 16:46:56 GMT

Understandable given the situation. However that doesn't help the fact I bought a film for full price and now I shall have to go and buy a physical copy at the same price for my collection. Will stick to store bought copies in future.

Re: Sky store now download only?

Anonymous — Sun, 05 Apr 2020 17:25:43 GMT

Hi @StevieP93

The HD Digital cost is less than the cost of HD Digital + Physical. So if you have purchased HD Digital only, you have paid the full price for the HD Digital element of that movie, not the full price for the Digital + Physical, which would have cost more.

Please feel free to contact us here in the Sky Store team at the other end of this when we resume providing the physical purchase option if you'd like to explore the option of upgrading your HD Digital only purchase to HD Digital + Physical upon paying the difference between the two formats.

Kind Regards,

Re: Sky store now download only?

Jh340 — Sun, 05 Apr 2020 18:19:09 GMT

We bought frozen 2 last night on buy and keep expecting a dvd. I double checked the faqs which says buy and keep is with a physical disc - dvd or Blu-ray, that's the 'keep' part! We've bought many and it's never cost more than £13.99 with a disc. We wouldn't have bought it at that price for just a digital copy.

https://www.skystore.com/n/hgst/help/faq/getting-started

Re: Sky store now download only?

StevieP93 — Sun, 05 Apr 2020 18:22:02 GMT

Same here with a different film. Sounds like sky saving a few quid during the virus outbreak

Re: Sky store now download only?

Jh340 — Sun, 05 Apr 2020 18:37:02 GMT

Would be interesting to know what they say the price of digital copy with dvd is normally. I've just been through all receipts, so would be happy to pay the difference of £0 to add a dvd!

Re: Sky store now download only?

StevieP93 — Sun, 05 Apr 2020 18:40:36 GMT

Haha, were my thoughts exactly. Don't understand why they haven't just postponed the despatch of the hard copies. Unless they plan on jacking up the price to cover themselves. Either way, not a very good business sense for customer retention. Gonna cost them an awful lot to provide customer correspondence for all those that want/should have got their dvd

Re: Sky store now download only?

Anonymous — Sun, 05 Apr 2020 19:04:04 GMT

Hi @Jh340

The FAQs you link to do state:

"What is Sky Store?

Sky Store is the easy way for everyone to buy or rent the newest blockbusters, all-time classic movies and the biggest TV shows whenever you want - even if you don't have Sky TV. Watch anytime, anywhere on a wide range of devices.

- New movies and TV shows added every week
- The latest movie releases direct from the cinema
- Watch on up to four devices
- Rent movies from 99p or buy and keep from £7.99
- Buy and keep TV shows from £9.99
- When you buy a movie or TV show, you can choose from up to 3 options;
- The digital version available across your compatible devices
- The digital version and a DVD in the post
- The digital version and a Blu-ray in the post"

Before the DVD and Blu-ray options were removed, Frozen 2 was sold at £13.99 for HD Digital, £15.99 for HD Digital + DVD and £17.99 for HD Digital + Blu-ray.

The HD Digital only price is still at the same £13.99 price as before when DVD / Blu-ray options were available.

The "Keep" part of Buy & Keep is the HD Digital copy that you can access on your Sky boxes and devices, and even if you leave Sky in the future, you still keep access on your devices via the Sky Store app and SkyStore.com on your online devices.

Naturally, when we also offered DVD/Blu-ray purchase options, the DVD/Blu-ray was also part of this "Keep" as well, but you paid extra for these physical purchase options. The choice was there to add physical or not.

Kind Regards,

Re: Sky store now download only?

Jh340 — Sun, 05 Apr 2020 19:09:19 GMT

What about the question below "what is sky store" in the link I posted, "what is buy and keep"? You don't seem to have referenced that. I would also be happy to pay the £2 difference for the dvd when this is over, if you can send details of how to do this.

Re: Sky store now download only?

Jh340 — Sun, 05 Apr 2020 19:15:59 GMT

What is Buy & Keep?

Buy a movie or TV show from Sky Store and get it in HD straight to your TV and devices and on DVD or Blu-ray to keep and watch again and again. Many new release Buy & Keep movies and TV shows are available digitally early so they're yours to watch before they're out in the shops.