topic Re: Purchases unable to download due to insufficient space on device in Sky Store

Purchases unable to download due to insufficient space on device

Iainro — Fri, 06 Mar 2020 17:13:28 GMT

I have some purchased films, going on holiday so want to download them to my ipad to watch while away. Downloaded sky store app and am able to watch them through that but when i try to download them it says that there is insufficient space on my device. To download the HD version is 3.4gb and when ive looked at ipad storage is shows that i have over 40gb free space so can't work out why it won't download. I'vetried downloading the SD version too but this also fails

Re: Purchases unable to download due to insufficient space on device

caesarome — Fri, 06 Mar 2020 17:14:31 GMT

Have you tried removing the app and then installing it again ?

Re: Purchases unable to download due to insufficient space on device

Iainro — Fri, 06 Mar 2020 18:05:00 GMT

Tried that, made no difference

Re: Purchases unable to download due to insufficient space on device

caesarome — Fri, 06 Mar 2020 19:53:30 GMT

There is an option to email the Sky Store people about this so perhaps this is worth a try. It can be found via Settings.

Re: Purchases unable to download due to insufficient space on device

Packard999 — Mon, 15 Mar 2021 09:14:41 GMT

I have the same over 40gb free only allowed one program to be downloaded

have re installed the same

iPhone 11 latest iOS

Re: Purchases unable to download due to insufficient space on device

caesarome — Mon, 15 Mar 2021 09:41:24 GMT

As suggested above I would suggest getting in contact with the support team about this:

https://www.skystore.com/help/contact-us

Re: Purchases unable to download due to insufficient space on device

Crookshanks — Wed, 07 Jul 2021 16:28:43 GMT

I got in tough with the support team but they claimed it was my device even although I have 180gb free so no help there!

has anyone solved this?

Re: Purchases unable to download due to insufficient space on device

Claudius23 — Wed, 27 Oct 2021 21:50:23 GMT

Did u find a solution to this problem?

I have the same issue and the lack of a solution or help from Sky is really irritating!

Re: Purchases unable to download due to insufficient space on device

Ianmlondon — Sun, 18 Feb 2024 10:19:45 GMT

I had this problem but managed to solve. It seems the message about storage space is misleading - it's actually a permissions issue. To fix it, uninstall the app then reinstall it. When you have entered your username and password the app will ask a number of permission-related questions. Respond "yes" to all of them i.e. grant all of the permissions it requests. After I did this I was able to download films successfully. I hope this works for everyone else!