topic Re: Download failed in Sky Store

Download failed

Mel361 — Sun, 18 Oct 2026 17:57:52 GMT

I purchased a movie on Sky Store, (paw patrol)but on my Sky Q box it immediately says “Download failed”. There is no option to delete or remove the failed download. Other purchased movies download normally, and I have already tried the recommended internet troubleshooting. Please check the purchase and download licence for this specific movie and help me restore access without charging me again.

Re: Download failed

caesarome — Sun, 18 Oct 2026 18:24:41 GMT

@Mel361 wrote:

and I have already tried the recommended internet troubleshooting.

To save us repeating what you have already tried what you you done ?

@Mel361 wrote:

Please check the purchase and download licence for this specific movie and help me restore access without charging me again.

You don't seem to have noticed that you are bonly talking to other customers on here so if you want to get in touch with Sky Store support about this tomortrow then you can as they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Download failed

mike+simmonds — Sun, 18 Oct 2026 18:52:11 GMT

Hi @Mel361

Sometimes, a power off with your Sky Q box (at the mains plug) then wait a minute and power back on, can resolve stuck partial downloads.

Re: Download failed

Jv6 — Tue, 20 Oct 2026 07:26:48 GMT

Same here. Paw patrol dino movie.

have tried restarting sky box & still won't work.
can watch on phone or laptop.

anyone know how to fix this?

Re: Download failed

caesarome — Tue, 20 Oct 2026 08:48:44 GMT

@Jv6 wrote:

anyone know how to fix this?

If there is a fault with the movie it needs reporting to the Sky Store people so try letting them know via the live chat link posted earlier in this discussion.