topic Re: Sky store in Sky Store

Sky store

Myra1946 — Sun, 18 Oct 2026 12:10:24 GMT

My sky store keeps saying my account is not enabled for this product when I want to purchase a film can you help me please

Re: Sky store

MightyQuinn — Sun, 18 Oct 2026 12:19:34 GMT

Hi @Myra1946 Have you set up a payment method in your Sky Store profile?

https://www.skystore.com/n/aacc/my-account/account

Re: Sky store

caesarome — Sun, 18 Oct 2026 12:41:02 GMT

@Myra1946

You might want to get in touch with Sky Store support regarding this as it might be as the message says in that your account hasn't been setup for Sky Store purchases, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us