topic Lie about Sky rentals in Sky Store

Lie about Sky rentals

Sarah6060 — Sun, 11 Oct 2026 20:43:47 GMT

I was told I had 7 days on a movie rental. They removed it after only 4 days. Absolutely fuming. Especially after paying £15.99.

Re: Lie about Sky rentals

caesarome — Sun, 11 Oct 2026 20:52:52 GMT

@Sarah6060

Unless something is miss so it was removed early you should have 7 days to start watching a rented title and that then changes to 48 hours after you do start viewing it, so even if you watch just a few seconds.

Re: Lie about Sky rentals

mike+simmonds — Sun, 11 Oct 2026 21:35:52 GMT

Hi @Sarah6060

As @caesarome explains, once you have started to view your rental - the viewing window changes to 48 hours from that time.

I have heard on occasions that the Skystore support team have in these circumstances allowed a goodwill rental.

If you want to give that a try, there is a live chat which opens next at 11am tomorrow.

It starts off as AI so you will have to work through that to reach an agent. Once you get through I'd suggest you explain what has happened and hopefully they will be helpful (but of course any goodwill will be up to them )

hope you get somewhere with it

https://www.skystore.com/n/hcus/help/contact-us