https://helpforum.sky.com/t5/Sky-Store/Rented-title-not-playing/m-p/5376920#M28069 <P>Hi, I rented Bruce Almighty, when I try to play it on my ipad and my roku 4k, i get an error message: Playback error - "An error occurred while trying to play the content. Please try again later." When I tried playing it on my ipad, and i got this error, the page that displays the title and the trailer also said I had 29 days to view the file, but after I tried playing it on my Roku, it has starked a countdown in hours, as if the file has played successfully. I uninstalled the apps on both devices, updated the iPad to the latest OS and the Roku firmware and apps were to date, all my other library files play fine on both devices but this movie still wont play.</P><P>&nbsp;</P><P>By the way, your "Start Live Chat" button on the Sky Store page does NOT work and hasn't for some time...the chat window opens, but it ALWAYS says "Error - Go back to the previous page or log in to continue", even when I'm logged in. This needs attention...</P> Tue, 22 Sep 2026 14:24:11 GMT BillH1 2026-09-22T14:24:11Z https://helpforum.sky.com/t5/Sky-Store/Rented-title-not-playing/m-p/5376920#M28069 <P>Hi, I rented Bruce Almighty, when I try to play it on my ipad and my roku 4k, i get an error message: Playback error - "An error occurred while trying to play the content. Please try again later." When I tried playing it on my ipad, and i got this error, the page that displays the title and the trailer also said I had 29 days to view the file, but after I tried playing it on my Roku, it has starked a countdown in hours, as if the file has played successfully. I uninstalled the apps on both devices, updated the iPad to the latest OS and the Roku firmware and apps were to date, all my other library files play fine on both devices but this movie still wont play.</P><P>&nbsp;</P><P>By the way, your "Start Live Chat" button on the Sky Store page does NOT work and hasn't for some time...the chat window opens, but it ALWAYS says "Error - Go back to the previous page or log in to continue", even when I'm logged in. This needs attention...</P> Tue, 22 Sep 2026 14:24:11 GMT https://helpforum.sky.com/t5/Sky-Store/Rented-title-not-playing/m-p/5376920#M28069 BillH1 2026-09-22T14:24:11Z https://helpforum.sky.com/t5/Sky-Store/Rented-title-not-playing/m-p/5377041#M28072 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3057318">@BillH1</a>&nbsp;</P> <P>As you are not aware this is a community where customers help each other so you are not talking to Sky via here. Usually I would suggest using the live chat but as you can't you are options are limited to calling or using social media to get in touch with Sky about this.</P> Tue, 22 Sep 2026 17:08:27 GMT https://helpforum.sky.com/t5/Sky-Store/Rented-title-not-playing/m-p/5377041#M28072 caesarome 2026-09-22T17:08:27Z