https://helpforum.sky.com/t5/Sky-Store/Problem-downloading-purchases/m-p/5373285#M28043 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4785824">@Casper01</a>&nbsp;</P> <P>Want is happening when you try to watch one of your purchases ?</P> Fri, 18 Sep 2026 09:27:27 GMT caesarome 2026-09-18T09:27:27Z https://helpforum.sky.com/t5/Sky-Store/Problem-downloading-purchases/m-p/5373196#M28042 <P>We can't see or retrieve the purchases on our sky Q box but we have internet connection according to the setting .&nbsp;</P> Fri, 18 Sep 2026 07:42:49 GMT https://helpforum.sky.com/t5/Sky-Store/Problem-downloading-purchases/m-p/5373196#M28042 Casper01 2026-09-18T07:42:49Z https://helpforum.sky.com/t5/Sky-Store/Problem-downloading-purchases/m-p/5373285#M28043 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4785824">@Casper01</a>&nbsp;</P> <P>Want is happening when you try to watch one of your purchases ?</P> Fri, 18 Sep 2026 09:27:27 GMT https://helpforum.sky.com/t5/Sky-Store/Problem-downloading-purchases/m-p/5373285#M28043 caesarome 2026-09-18T09:27:27Z https://helpforum.sky.com/t5/Sky-Store/Problem-downloading-purchases/m-p/5373304#M28044 <P>When we go on to purchases it starts with the please wait and then it say you must be connected to the internet . When you go into settings it say we are connected.&nbsp;</P> Fri, 18 Sep 2026 09:38:51 GMT https://helpforum.sky.com/t5/Sky-Store/Problem-downloading-purchases/m-p/5373304#M28044 Casper01 2026-09-18T09:38:51Z https://helpforum.sky.com/t5/Sky-Store/Problem-downloading-purchases/m-p/5373492#M28045 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4785824">@Casper01</a>&nbsp;</P> <P>Have you tried a reboot of this device at the main ?</P> Fri, 18 Sep 2026 12:17:05 GMT https://helpforum.sky.com/t5/Sky-Store/Problem-downloading-purchases/m-p/5373492#M28045 caesarome 2026-09-18T12:17:05Z