topic Re: Supergirl (Bonus Edition) in Sky Store

Supergirl (Bonus Edition)

PieHard13 — Mon, 27 Jul 2026 15:26:48 GMT

Pre-ordered Supergirl (Bonus Edition) which came out today and it's not letting me download it.

Anyone have this problem ?

I can't understand why this is always an issue because I had the same problem with Superman (Bonus Edition) last year.

Re: Supergirl (Bonus Edition)

caesarome — Mon, 27 Jul 2026 15:43:46 GMT

@PieHard13 wrote:

I can't understand why this is always an issue because I had the same problem with Superman (Bonus Edition) last year.

Did you solve this by contactinmg Sky Store support, even if you didn't do that last time I would try this as they might cancel the pre-order which should allow the order to be placed again.

They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Supergirl (Bonus Edition)

PieHard13 — Mon, 27 Jul 2026 16:26:07 GMT

Just that it's a "known problem", they're working on it and just have to wait.

Re: Supergirl (Bonus Edition)

Speirsy — Tue, 28 Jul 2026 13:35:28 GMT

Thank you for the update 👍

Re: Supergirl (Bonus Edition)

PieHard13 — Tue, 28 Jul 2026 13:38:42 GMT

All sorted now.

Re: Supergirl (Bonus Edition)

SalopianRob — Tue, 28 Jul 2026 13:58:03 GMT

The website won't allow me to contact anyone and says go back to last page and won't show the "contact us" section.

Re: Supergirl (Bonus Edition)

mike+simmonds — Tue, 28 Jul 2026 14:19:08 GMT

Hi @SalopianRob

The best place to contact is the Skystore support team who are there now - however - you do have to decline all suggestions until you get through to a human on live chat

https://www.skystore.com/help/contact-us