topic Rented a film in Sky Store

Rented a film

EAand80 — Tue, 14 Jul 2026 15:39:57 GMT

I rented a film from Sky store, stopped it half way and went to finish it today and its gone. Its within the 7 days rental, will I be charged? Where is it? So sick of the virtual assistant 😒

Re: Rented a film

caesarome — Tue, 14 Jul 2026 16:05:46 GMT

@EAand80

When you start to watch the film the 7 days changes to 48 hours before you have to rent and pay for it again.

Re: Rented a film

mike+simmonds — Tue, 14 Jul 2026 16:12:35 GMT

@EAand80 wrote:
I rented a film from Sky store, stopped it half way and went to finish it today and its gone. Its within the 7 days rental, will I be charged? Where is it? So sick of the virtual assistant 😒

hi @EAand80

it's as @caesarome says - and if you have watched any of it you will be charged.

It might be worth you persevering with the Skystore support team, link below, trying to reach a human - and explain the misunderstanding.

If you are lucky, maybe they might offer you a goodwill rental of the same movie

https://www.skystore.com/n/hcus/help/contact-us

hope you get it resolved.