topic Device Limit Error in Sky Store

Device Limit Error

BillH1 — Fri, 03 Jul 2026 12:25:04 GMT

Hi, I had all four device slots used up with four seperate Roku devices, I wanted to delete one and add and iPad so I removed one Roku and added the iPad. The SkyStore app runs fine on the iPad, but now the SkyStore app is only working on two of my Roku devices instead of three. I removed another Roku device to see if I could add it back in, but it says I have to wait until August to do so...and then I'll need to wait until September to add the third Roku back.

First off, why on earth is this restriction in place? If there's a 4 device limit anyway, why is it necessary to further restrict customers in this manner. What is the loss to Sky if I decide to delete ALL my devices and add them in again? Secondly, is there anything you can do to assist me here, can you reset my devices so I can add the ones I was blocked from using?

Re: Device Limit Error

caesarome — Fri, 03 Jul 2026 12:33:14 GMT

@BillH1

As we are customers here we can not say why such a restriction exists but we can say that it is only possible to register one device a month with Sky Store.

As you initial issue was an error you might want to use the live chat here to get in touch with Sky Store support:

https://www.skystore.com/help/contact-us

Re: Device Limit Error

mike+simmonds — Fri, 03 Jul 2026 12:40:01 GMT

Hi @BillH1

I've always assumed the device limit is to stop groups of friends / families doing a single rental and sharing it around.

In your circumstance though the limits are causing you problems unrelated to that possibility.

All I can suggest is you try a live chat with the Skystore support team (you will need to persevere to reach a human) explain the problem and see if they will assist.

here is their link

https://www.skystore.com/n/hcus/help/contact-us