topic Renting a film in Sky Store

Renting a film

Emma1967 — Sat, 16 May 2026 19:40:33 GMT

Rented a film , paid , but can't get it on the tv

Re: Renting a film

mikealanr — Sat, 16 May 2026 19:50:52 GMT

Hi @Emma1967

You will need to provide more information. Are you signed in to sky store on the TV? Did you rent it via the sky store app on the TV or online etc?

Have you tried the advice here: https://www.sky.com/help/articles/sky-store-top-help

And

https://www.sky.com/help/articles/sky-store-fixing-a-problem-glass

We are fellow customers here on the community so if this information doesn't help you will need to contact sky store support.

MikeAlanR

Re: Renting a film

caesarome — Sun, 17 May 2026 08:46:27 GMT

@Emma1967

If you want to watch it on the TV you need to rent it via your TV so if you didn't do this thyen that is why you can not watch it as only Buy and Keep films can be rented online and watched via a TV.