topic Poor quality film rental in Sky Store

Poor quality film rental

Jamil1 — Mon, 11 May 2026 18:27:37 GMT

Hi,

I rented a film last night but the picture quality was very poor and i would like a credit to my sky account please.

I did check our broadband which had full bandwidth at the time so there was no issue.

Thanks.

Re: Poor quality film rental

caesarome — Mon, 11 May 2026 18:34:27 GMT

@Jamil1

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Poor quality film rental

skillzey — Tue, 12 May 2026 05:05:55 GMT

I recently found the options to watch in what what quality you want i.e HDR, HD or SD.

Navigating the UI to find this is horrible though it isn't how it was 20 odd years ago