https://helpforum.sky.com/t5/Sky-Store/Sky-glass/m-p/5266916#M27482 <P>I changed my email on sky glass over 3yrs ago but every time my tv updated it went back to old email.&nbsp; Almost all the movies i purchased ( 30+) are under old email. On last update everything vanished like prime Disney etc.&nbsp; I phoned sky regarding these issues to findout that it's because of my old email (which I had changed 5 times) and not the new email I provided&nbsp; that was the issue.&nbsp; We changed the email again only for it to revert straight back to the old email. Sky box office promised me a manager would call me back yesterday Friday but i did say to them that they wouldn't phone back.&nbsp; It's like I'm been punished for sky's mistakes regarding thing's that they control not us.&nbsp; We do things correctly so why can't sky just say hay we all make mistakes we're only human but they do not but we have to.&nbsp; Sky you so should pay me back for all the movies I've lost because of your mistakes.&nbsp;</P> Sat, 02 May 2026 13:58:07 GMT Huddy30 2026-05-02T13:58:07Z https://helpforum.sky.com/t5/Sky-Store/Sky-glass/m-p/5266916#M27482 <P>I changed my email on sky glass over 3yrs ago but every time my tv updated it went back to old email.&nbsp; Almost all the movies i purchased ( 30+) are under old email. On last update everything vanished like prime Disney etc.&nbsp; I phoned sky regarding these issues to findout that it's because of my old email (which I had changed 5 times) and not the new email I provided&nbsp; that was the issue.&nbsp; We changed the email again only for it to revert straight back to the old email. Sky box office promised me a manager would call me back yesterday Friday but i did say to them that they wouldn't phone back.&nbsp; It's like I'm been punished for sky's mistakes regarding thing's that they control not us.&nbsp; We do things correctly so why can't sky just say hay we all make mistakes we're only human but they do not but we have to.&nbsp; Sky you so should pay me back for all the movies I've lost because of your mistakes.&nbsp;</P> Sat, 02 May 2026 13:58:07 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-glass/m-p/5266916#M27482 Huddy30 2026-05-02T13:58:07Z https://helpforum.sky.com/t5/Sky-Store/Sky-glass/m-p/5266997#M27483 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4674897">@Huddy30</a>&nbsp;</P> <P>Sorry but you are only talking to other customers here and not to Sky Store support however they can be contacted via thsi link and a live chat until 7.30 this evening:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Sat, 02 May 2026 15:47:50 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-glass/m-p/5266997#M27483 caesarome 2026-05-02T15:47:50Z