topic Re: Sky Store App stopped working on my LG TV - black screen in Sky Store

Sky Store App stopped working on my LG TV - black screen

Andyzeg — Mon, 27 Apr 2026 13:52:17 GMT

Sky Store stopped working on my LG TV last week (mid April 2026). The Sky Store logo comes up, but then the screen goes black...and nothing happens, even if left for ages.

I checked online, and it seems this has happened to other users with LG TVs...and it looks like they have not been helped at all.

I have already tried uninstalling the Sky Store App and then re-installing it. I have "hard rebooted" the TV by switching off...unplugging...and holding down the power button. I have done this several times. None of this has helped...and I still get a black screen.

My TV has all updates.

No other app is affected, only Sky Store.

Perhaps a recent update has caused this issue, I don't know.

The Sky Store app works fine on my phone...but I want to watch my purchased films on my big TV.

Please, can anyone help me...and others with the same issue?

Thank you

Re: Sky Store App stopped working on my LG TV - black screen

Brill+Gill — Tue, 28 Apr 2026 07:22:33 GMT

Hi @Andyzeg, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Store App stopped working on my LG TV - black screen

Jupiter7669 — Thu, 30 Apr 2026 05:07:28 GMT

@Brill+Gill I would add, this seems to have happened for lots of LG TV users. Having a private chat is great, but update all of your users. I really want to watch my movies on my TV.

Let us all know what's happening

Re: Sky Store App stopped working on my LG TV - black screen

Andyzeg — Thu, 30 Apr 2026 07:11:18 GMT

Reply from Sky Store. It's a known issue that they are actively working on. Please see part of their reply below, it may help you if anyone else asks.

Re: Sky Store App stopped working on my LG TV - black screen

Andyzeg — Thu, 30 Apr 2026 07:13:46 GMT

At the moment, there is a known live issue affecting the My Sky Store app on certain LG TVs, where the app launches to the Sky Store logo and then goes to a black, unresponsive screen. Our technical team is already aware of this issue and is actively working with LG to resolve it as a priority.
I understand how disappointing this is, especially when everything else on the TV is working fine and you’d prefer to watch your purchased content on the big screen. Please rest assured that this isn’t an issue caused by your TV settings or network, and there’s nothing further you need to do on your side right now.
In the meantime, you can continue to access your Sky Store purchases on supported devices such as your mobile phone, tablet, or other compatible platforms. Once the fix is released, the app should resume working normally on your LG TV without requiring reinstallation.

Re: Sky Store App stopped working on my LG TV - black screen

Andyzeg — Sun, 17 May 2026 16:45:49 GMT

Sorry Sky Store...but so much for being a "priority issue" for you. I'm guessing an update from either Sky or LG caused the issue?

Why not try an actual LG TV yourselves, roll back updates, see what's caused it...and get it sorted?

I see more and more Sky customers with the very same problem...without any progress reports so we know what's going on.

Personally, I suspect it is NOT a priority for you and it's being ignored, or put on the back burner. This is very frustrating as my 2 year old TV, with all its updates, was working perfectly up until mid April. Now I can't watch my purchased films...if it's not resolved, how about issuing me a refund on the films, so I can re-purchase them on a different platform...one that works?

I await your reply.

Re: Sky Store App stopped working on my LG TV - black screen

mike+simmonds — Wed, 20 May 2026 10:34:43 GMT

I notice there is a new LG firmware update available for some models.

Might be worth checking to see if it's available for your TV and if it makes any difference

Re: Sky Store App stopped working on my LG TV - black screen

Andyzeg — Thu, 21 May 2026 15:08:53 GMT

YES!! Mine is now working too 🙏

Took a while, but Thank You Sky 👍

Re: Sky Store App stopped working on my LG TV - black screen

Redster14 — Sun, 24 May 2026 09:18:07 GMT

Mine isn't fixed still, do need for LG to send a new firmware update?

Re: Sky Store App stopped working on my LG TV - black screen

Andyzeg — Sun, 24 May 2026 15:43:20 GMT

I don't know tbh...mine didn't work for a month...and just came back a couple of days ago. LG said it was a Sky Store issue, rather than them. So I don't know what to advise. Sorry.

Re: Sky Store App stopped working on my LG TV - black screen

mike+simmonds — Sun, 24 May 2026 17:17:16 GMT

Have you checked your LGTV settings @Redster14

settings / all settings / support / firmware updates

to see if there is an update there. My update appeared a few days ago