topic Re: Sky store purchases unable to play. in Sky Store

Sky store purchases unable to play.

Tino08 — Sun, 26 Apr 2026 19:49:51 GMT

I've cancelled sky tv now sky store won't let me play the movies I have paid for. What can I do??

Re: Sky store purchases unable to play.

mike+simmonds — Sun, 26 Apr 2026 20:22:54 GMT

Hi @Tino08

Often, the Skystore support team can change your former Sky account into a "Skystore only" account.

They open at 11am Monday. The live chat is usually helpful

hope they can help

https://www.skystore.com/n/hcus/help/contact-us

Re: Sky store purchases unable to play.

caesarome — Sun, 26 Apr 2026 20:36:11 GMT

@Tino08

Once your account has been changed over you will be limited to watch your films on devices other than a Sky Tv platform, so thois like phones and tablets etc.