topic Error 1100 on Sky Glass for Sky Store purchases in Sky Store https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5202431#M27355 <P>I upgraded to new Sky Glass TV last Oct but cannot play any Sky Store purchases as I get an Error 1100. This occurs when I tried to play for first time and device was registering. When I tried again it said o couldn't play on unregistered device and to try again on the 1st of the following month.</P><P>I have had support emails from Sky and tried everything but still an issue. Seriously considering dropping Sky altogether as this is nonsense at this point.</P><P>Anyone able to help?</P> Sat, 31 Jan 2026 19:21:35 GMT IreWest 2026-01-31T19:21:35Z Error 1100 on Sky Glass for Sky Store purchases https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5202431#M27355 <P>I upgraded to new Sky Glass TV last Oct but cannot play any Sky Store purchases as I get an Error 1100. This occurs when I tried to play for first time and device was registering. When I tried again it said o couldn't play on unregistered device and to try again on the 1st of the following month.</P><P>I have had support emails from Sky and tried everything but still an issue. Seriously considering dropping Sky altogether as this is nonsense at this point.</P><P>Anyone able to help?</P> Sat, 31 Jan 2026 19:21:35 GMT https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5202431#M27355 IreWest 2026-01-31T19:21:35Z Re: Error 1100 on Sky Glass for Sky Store purchases https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253408#M27385 <P>I think there might have been an issue in ROI. is this still an issue</P> Tue, 14 Apr 2026 13:05:28 GMT https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253408#M27385 moviefan2026 2026-04-14T13:05:28Z Re: Error 1100 on Sky Glass for Sky Store purchases https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253451#M27392 <P>Hello,</P><P>I received an email from Sky yesterday to inform me that this issue has been resolved - there was an issue with the app that was impacting ROI customers. I can confirm that I have tried to use the app again on my Sky Glass TV and it is now working and playing purchased content without any issue.</P> Tue, 14 Apr 2026 13:52:42 GMT https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253451#M27392 IreWest 2026-04-14T13:52:42Z Re: Error 1100 on Sky Glass for Sky Store purchases https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253544#M27402 <P>Mine still not working as of today but I can't add a new device until the end of the month&nbsp;</P> Tue, 14 Apr 2026 15:40:23 GMT https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253544#M27402 irishmuff 2026-04-14T15:40:23Z Re: Error 1100 on Sky Glass for Sky Store purchases https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253551#M27403 <P>I emailed them previously and they can reset this for you - send an email asking for this list to be reset and you can start with 4 blank slots</P> Tue, 14 Apr 2026 15:46:44 GMT https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253551#M27403 IreWest 2026-04-14T15:46:44Z Re: Error 1100 on Sky Glass for Sky Store purchases https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253570#M27405 <P>I've sent them emails and currently in contact.&nbsp;</P><P>&nbsp;</P> Tue, 14 Apr 2026 16:05:47 GMT https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253570#M27405 irishmuff 2026-04-14T16:05:47Z Re: Error 1100 on Sky Glass for Sky Store purchases https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253606#M27407 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/86379">@irishmuff</a>&nbsp;You might need to reply from an old email&nbsp;</P> Tue, 14 Apr 2026 16:45:09 GMT https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253606#M27407 moviefan2026 2026-04-14T16:45:09Z Re: Error 1100 on Sky Glass for Sky Store purchases https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253612#M27408 <P>They've got back to me looking for more information. I made a video and sent it to them showing the issue.</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 14 Apr 2026 16:49:52 GMT https://helpforum.sky.com/t5/Sky-Store/Error-1100-on-Sky-Glass-for-Sky-Store-purchases/m-p/5253612#M27408 irishmuff 2026-04-14T16:49:52Z