topic Re: Not able to watch movie I paid for in sky store in Sky Store

Not able to watch movie I paid for in sky store

JK+LMK — Wed, 18 Mar 2026 04:29:18 GMT

I have a sky glass and bought a movie.

A message pops up when I try to watch it saying that I have too many devices and I'm only allowed four. So I went and deleted all my devices in my account (it advised that the new one will be added automatically when i play the movie) it still won't let me watch.

I called support, spoke to numerous agents and none of them appear to have any idea what's going on (it's like they didn't have a clue what I was talking about)

In the end I asked for a refund and was told I'd get one (this was two weeks ago, still no sign of the movie or refund)

Anybody have any idea what i can do?

I'm in Ireland, and the number they provide in app is not recognised on my phone.

Re: Not able to watch movie I paid for in sky store

caesarome — Wed, 18 Mar 2026 05:34:17 GMT

@JK+LMK

It might be worth trying the live chat when it opens at 11am:

https://www.skystore.com/help/contact-us

Re: Not able to watch movie I paid for in sky store

moviefan2026 — Tue, 14 Apr 2026 15:30:08 GMT

Hey, @JK+LMK

There was an issue with Sky Store that seemed to be affecting ROI, but it seems to have been resolved now.

If you cant get on your Sky Glass, you can try the website to check if your purchase is still there. Just sign in at https://www.skystore.com/n/mlbm/my-library/my-movies and it should show there if it has not been cancelled.