topic Accidental movie rental in Sky Store

Accidental movie rental

Amystark — Tue, 27 Jan 2026 19:43:06 GMT

I have accidentally rented a movie, didn't mean to. Please can I cancel and get a refund please?

caesarome — Tue, 27 Jan 2026 19:44:14 GMT

On what device did you rent this film and I presume you did not start to watch it ?

Amystark — Tue, 27 Jan 2026 22:41:04 GMT

On my mobile device, no I haven't it was a mistake. I was trying to see if it came under £1.99 and next thing I knew I purchased 🤦🏻‍♀️

mike+simmonds — Tue, 27 Jan 2026 23:10:31 GMT

If you rent a movie online then you should be charged as soon as the order is processed.

My suggestion would be for you to explain the circumstances to the Skystore support team (open next at 11am Wednesday) and ask for a goodwill refund.

The first conversation is with a bot so you will need to try to reach a person.

Here is their link - hope it helps