topic Re: No UHD content available when restoring purchases in Sky Store

No UHD content available when restoring purchases

Subscrbr — Sun, 18 Jan 2026 18:25:49 GMT

I've just had a new sky q 2TB box installed and am trying to restore my purchases, most of them were in UHD but none are available, all HD only. They're not available in UHD anywhere now.

Re: No UHD content available when restoring purchases

Chodley — Sun, 18 Jan 2026 18:26:56 GMT

Can you give an example?

Re: No UHD content available when restoring purchases

nigea99 — Sun, 18 Jan 2026 18:31:30 GMT

@Subscrbr wrote:

I've just had a new sky q 2TB box installed and am trying to restore my purchases, most of them were in UHD but none are available, all HD only. They're not available in UHD anywhere now.

hi @Subscrbr

I don't recall ever seeing any UHD content available to buy in SKY Store - only rentals for UHD , although I could be wrong as I don't really use it

Are you sure you bought UHD content rather than just downloaded form SKY CInema

Re: No UHD content available when restoring purchases

Subscrbr — Sun, 18 Jan 2026 18:32:07 GMT

Hi,

No Time to Die, Jumanji The Next Level, Scarface enhanced for UHD and a few more.

Re: No UHD content available when restoring purchases

Subscrbr — Sun, 18 Jan 2026 18:33:25 GMT

I am sure.

Re: No UHD content available when restoring purchases

Chodley — Wed, 21 Jan 2026 14:24:02 GMT

Hmm, not convinced - every purchase I have is HD and everything I can find in UHD on the Store is Rent only.