topic Re: Sky Store Issues in Sky Store

Sky Store Issues

A_ford — Thu, 15 Jan 2026 19:09:47 GMT

I've seen this topic a couple of times but nothing I've seen resolves my issue.
YES- it's the correct account and I'm logged in

YES- I've got good internet connection
Problem I have is some movies on my app just will not send to my box and if I try to search on the box itself the system wants to charge me again for them (see attached pics to best illustrate), and my partner made this mistake in the past so I have duplicates in my library (also pictured).

I’m hoping someone can help but ultimately I’m hoping this is picked up by someone working within the Sky Store Dept who can action something to fix. I have previously spoken to standard customer services who haven’t been able to help.

Re: Sky Store Issues

caesarome — Thu, 15 Jan 2026 19:31:52 GMT

@A_ford

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Sky Store Issues

mike+simmonds — Thu, 15 Jan 2026 19:36:08 GMT

Hi @A_ford

Very helpful photos but very unlikely that this will be picked up on here by a staff member - as on here we are almost all just customers like you.

It crossed my mind that - could these be movies where the ownership has changed since you bought them - Star Wars and Iron Man for example are now under the Disney umbrella- but I'm only thinking out loud here.

There is a specialist Skystore support team who open next at 11am Friday. You have to get past the bot but once you do that they are usually pretty helpful.

a good time to log on if you are free is 10.59am

this is their link

https://www.skystore.com/n/hcus/help/contact-us

Re: Sky Store Issues

A_ford — Thu, 15 Jan 2026 20:00:48 GMT

Thanks for the reply. I don't think it's a licensing/ ownership issue as I have loads of MCU movies and other SW movies