https://helpforum.sky.com/t5/Sky-Store/Purchasing-movies/m-p/5191004#M27131 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4146261">@Kerry893</a>&nbsp;</P><P>&nbsp;</P><P>Could you say which Sky platform you are using (Sky Q, Skystore online etc)&nbsp;</P><P>&nbsp;</P><P>Also, say a bit more about what you mean when you say step 1, 2 and 3&nbsp;</P><P>&nbsp;</P><P>and are you buying or renting&nbsp;</P> Wed, 14 Jan 2026 20:29:03 GMT mike+simmonds 2026-01-14T20:29:03Z https://helpforum.sky.com/t5/Sky-Store/Purchasing-movies/m-p/5190999#M27130 <P>I am struggling to purchase a movie</P><P>every time I try I do step 1 and 2 and 3 and nothing happens.</P><P>when I log into my account just the home page comes up&nbsp;</P> Wed, 14 Jan 2026 20:23:47 GMT https://helpforum.sky.com/t5/Sky-Store/Purchasing-movies/m-p/5190999#M27130 Kerry893 2026-01-14T20:23:47Z https://helpforum.sky.com/t5/Sky-Store/Purchasing-movies/m-p/5191004#M27131 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4146261">@Kerry893</a>&nbsp;</P><P>&nbsp;</P><P>Could you say which Sky platform you are using (Sky Q, Skystore online etc)&nbsp;</P><P>&nbsp;</P><P>Also, say a bit more about what you mean when you say step 1, 2 and 3&nbsp;</P><P>&nbsp;</P><P>and are you buying or renting&nbsp;</P> Wed, 14 Jan 2026 20:29:03 GMT https://helpforum.sky.com/t5/Sky-Store/Purchasing-movies/m-p/5191004#M27131 mike+simmonds 2026-01-14T20:29:03Z https://helpforum.sky.com/t5/Sky-Store/Purchasing-movies/m-p/5191008#M27132 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg"><img src="https://helpforum.sky.com/skins/images/E6DFB7643023133A2EE7000788BBB000/responsive_peak/images/image_rejected.gif" alt="image.jpg" /></span></P><P> after I have logged into my account nothing happens&nbsp;</P> Wed, 14 Jan 2026 20:34:35 GMT https://helpforum.sky.com/t5/Sky-Store/Purchasing-movies/m-p/5191008#M27132 Kerry893 2026-01-14T20:34:35Z https://helpforum.sky.com/t5/Sky-Store/Purchasing-movies/m-p/5191010#M27133 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4146261">@Kerry893</a>&nbsp;</P> <P>The unique code number on the image meant it was rejected. Feel free to fully block that bit out and resubmit.&nbsp;</P> Wed, 14 Jan 2026 20:36:51 GMT https://helpforum.sky.com/t5/Sky-Store/Purchasing-movies/m-p/5191010#M27133 Daniel0210 2026-01-14T20:36:51Z https://helpforum.sky.com/t5/Sky-Store/Purchasing-movies/m-p/5191090#M27134 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4146261">@Kerry893</a>&nbsp;</P> <P>Have you tried enterting the code here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/code" target="_blank">https://www.skystore.com/code</A></P> <P>&nbsp;</P> <P>Then logging in with your Sky ID ?</P> Wed, 14 Jan 2026 22:13:43 GMT https://helpforum.sky.com/t5/Sky-Store/Purchasing-movies/m-p/5191090#M27134 caesarome 2026-01-14T22:13:43Z