Movie not playing

Skatts — Sat, 10 Jan 2026 19:45:41 GMT

So I purchased a new movie yesterday on the Sky stores app on my LG TV 2024. For some reason it wont play the movie, or any other previously purchased movies. It just buffers and says loading. I've tried uninstall ING the app and reinstalling it, all updates are done. I'm so lost as to what to do now... I can't watch any thing on it...

Re: Movie not playing

mike+simmonds — Sat, 10 Jan 2026 22:07:02 GMT

Hi @Skatts

That's an odd one.

I do recall late 2025 there were some posts about customers with LG TVs having problems with the Skystore app.

LG blamed it on Sky and vice versa

here is that thread

https://helpforum.sky.com/t5/Sky-Store/LG-TV-sky-store-app-won-t-login/m-p/5075441

No consolation to you I know but my 2021 LG has always been fine. So it's not all models and probably not widespread (based on the relatively small number of posts)

I'd try signing out and in to the Skystore app, but probably worth checking with LG to see if they

know it as an issue.

It shouldn't be this - but if you are comfortable doing so, take a look at your LG picture settings just in case something unusual has been selected that Skystore doesn't like.

Your webOS will be newer than mine so I'm not sure exactly what options you have - but make a note of your current settings before you change anything - so you can revert back if your settings are not the problem.

there is also a Skystore support team open again on Monday.

https://www.skystore.com/n/hcus/help/contact-us

Do post back if you find a solution.

topic Movie not playing in Sky Store

Movie not playing

Re: Movie not playing