topic Re: Skystore not working. in Sky Store

Skystore not working.

Skystoreerror — Fri, 02 Jan 2026 17:41:30 GMT

Trying to login to buy a movie but can't seem to get into skystore. Tried both on app and on website.

Annie+UK — Fri, 02 Jan 2026 18:10:26 GMT

Working fine here, try using a different DNS

caesarome — Fri, 02 Jan 2026 19:44:58 GMT

What is happening when you use either the app or website ?

Bexsal — Fri, 02 Jan 2026 20:20:31 GMT

Yes mine is not working either ... on app or online ... it's like it's in a state of constant refresh once user name and password entered?

caesarome — Fri, 02 Jan 2026 20:25:13 GMT

If the app or online are connected to a Wifi network who are the broadband supplier ?

Bexsal — Fri, 02 Jan 2026 20:26:40 GMT

Supplier is sky 😂 I have reset the broadband and the Tv and have tried turning off Wi-Fi too and going off mobile data but still doing the same xx

Skystoreerror — Fri, 02 Jan 2026 20:27:21 GMT

**EDIT**

I got it working by going to my sky app and checking both first and surname are in 'my details'. Once this was done, it worked.

Bexsal — Fri, 02 Jan 2026 20:34:04 GMT

Thanks ... that seems to have sorted it 🙄🥰