https://helpforum.sky.com/t5/Sky-Store/Film-not-working/m-p/5179790#M27040 <P>Could you clarify&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4577481">@Jessica129</a>&nbsp;do you have a UHD tv ?</P><P>&nbsp;</P><P>was it just that your TV video settings had to be changed to UHD from HD ?&nbsp;<BR /><BR />I'm assuming also your TV and Sky box are connected by a UHD compatible cable. &nbsp;</P><P>&nbsp;</P><P>The advice we can offer depends on the above&nbsp;</P><P>&nbsp;</P> Thu, 01 Jan 2026 21:53:43 GMT mike+simmonds 2026-01-01T21:53:43Z https://helpforum.sky.com/t5/Sky-Store/Film-not-working/m-p/5179788#M27039 <P>We rented now you see me, now you don't. It said that we couldn't watch it (AFTER WE PAID) because we needed to update our TV to UHD. We changed the UHD settings but when we back to click on the film its frozen and doesn't load. We can't even click the picture. Now we have paid and filmless. Please help!</P> Thu, 01 Jan 2026 21:40:45 GMT https://helpforum.sky.com/t5/Sky-Store/Film-not-working/m-p/5179788#M27039 Jessica129 2026-01-01T21:40:45Z https://helpforum.sky.com/t5/Sky-Store/Film-not-working/m-p/5179790#M27040 <P>Could you clarify&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4577481">@Jessica129</a>&nbsp;do you have a UHD tv ?</P><P>&nbsp;</P><P>was it just that your TV video settings had to be changed to UHD from HD ?&nbsp;<BR /><BR />I'm assuming also your TV and Sky box are connected by a UHD compatible cable. &nbsp;</P><P>&nbsp;</P><P>The advice we can offer depends on the above&nbsp;</P><P>&nbsp;</P> Thu, 01 Jan 2026 21:53:43 GMT https://helpforum.sky.com/t5/Sky-Store/Film-not-working/m-p/5179790#M27040 mike+simmonds 2026-01-01T21:53:43Z