Can’t purchase on sky store

DT71 — Fri, 26 Dec 2025 21:09:32 GMT

After numerous attempts and. Even a New box I am still unable to purchase any films due to apparrently reaching my credit limits. I have been with sky for 15+ years and this started 4 months ago and when I can get though to speak to someone (which is so hard nowadays) they tell me to do the same things and yet still no ability to buy

Re: Can’t purchase on sky store

mike+simmonds — Fri, 26 Dec 2025 21:16:45 GMT

Hi @DT71

The credit limit problem is a very regular thing we hear of on the forum

it just means that for whatever reason your Skystore account has a spending limit set or reset to (usually) £0

Usually nothing that the customer has done wrong, just something that seems to happen from time to time.

There is a specialist Skystore support team (next open Saturday 11am) who should be able to fix this quickly

try this link tomorrow - hope this fixes it for you

https://www.skystore.com/n/hcus/help/contact-us

topic Can’t purchase on sky store in Sky Store

Can’t purchase on sky store

Re: Can’t purchase on sky store