topic Re: Can't login to sky store in Sky Store

Can't login to sky store

ClaireIsla — Wed, 24 Dec 2025 13:12:25 GMT

Won't allow me to login to sky store. Just keeps buffering on Please Wait page. Any one else having this issue. Android device.

Re: Can't login to sky store

caesarome — Wed, 24 Dec 2025 13:15:45 GMT

@ClaireIsla

Have you tried deleting the app tjem rebooting your device before installing the app again and then seeing if it will work ?

Re: Can't login to sky store

ClaireIsla — Wed, 24 Dec 2025 13:17:10 GMT

Yeah have tried this and resetting internet etc but still no joy. It's just with sky store all the other sky apps are fine x

Re: Can't login to sky store

caesarome — Wed, 24 Dec 2025 13:21:51 GMT

@ClaireIsla

Is your device connected to a Wi-Fi network or mobile data because whatever one it is could you try the other ?

Re: Can't login to sky store

ClaireIsla — Wed, 24 Dec 2025 13:23:17 GMT

Have tried on both Mobile data and internet on 2 devices and same result.

Re: Can't login to sky store

caesarome — Wed, 24 Dec 2025 13:46:43 GMT

Is the software on your device up to date and is the app itself up to date ?

I can't think of anything else that you could do to get it working I'm afraid.

Re: Can't login to sky store

ClaireIsla — Wed, 24 Dec 2025 13:48:56 GMT

Yes both software and app up to date. I have tried everything I can think of. Thought maybe was just a glitch with sky store x

Re: Can't login to sky store

caesarome — Wed, 24 Dec 2025 13:57:11 GMT

It might be a glitch that resolves itself sometime somperjaps leave it for a while then try it again after rebooting your device ?

Sky Store Won't Load

connectivityguy — Thu, 25 Dec 2025 13:50:01 GMT

Hey, 👋

I recently got an email asking me to download my FREE movie from joining VIP. When I log into Sky store, it just keeps loading after sign in.

I can't make it work, on my TV, (sky stream) it asks me to log in first on the web.

Re: Sky Store Won't Load

caesarome — Thu, 25 Dec 2025 16:15:52 GMT

@connectivityguy

It is working for me so have you tried using an alternative browser ?

Re: Sky Store Won't Load

connectivityguy — Fri, 26 Dec 2025 19:26:22 GMT

I have used Chrome and the official app. It's the same in both.

Re: Sky Store Won't Load

caesarome — Fri, 26 Dec 2025 19:36:38 GMT

Are you using anything that could be bloocking the app like a VPN ?

Re: Sky Store Won't Load

connectivityguy — Sat, 27 Dec 2025 00:50:44 GMT

Nope. I have tried the app, chrome and edge. Also tried on WiFi and mobile data. Same no matter what.

Re: Can't login to sky store

connectivityguy — Sat, 27 Dec 2025 00:54:09 GMT

I'm having this exact issue right now. Did you find a fix?

Re: Sky Store Won't Load

Bforts1 — Sat, 27 Dec 2025 09:09:28 GMT

I'm having the exact same issue! It won't ever load the page once I've logged in. Very annoying!

Accessing Sky store

Mo108 — Sat, 27 Dec 2025 10:57:51 GMT

I am trying to rent a movie on Sky store and when I enter my id it keeps buffering and saying please wait

Sky Store not working

cpreston1981 — Sat, 27 Dec 2025 11:51:59 GMT

It seems a lot of people on here are noting problems all week trying to get onto Sky Store and it's proving very difficult to get through to anyone to sort it. Once you type in log in details it just gets stuck buffering and doesn't progress.

I've tried logging in on the app, on two seperate mobile phones and on the laptop and none of them work and it's been like this for a week now so it's not a software issue as it's happening on every platform and on both android and apple.

Tried chatbot which was useless as didn't understand what I meant by 'Sky Store not working' and kept trying to show me how to log in. Wouldn't connect me to an advisor so then spent ages clicking on every option to find a phone number.

Finally got the technical support number, they put me through to Sky Store which then cut me off after a brief announcement about some DVD issues with no option to speak to anyone. Getting very frustrated at the lack of available options to contact Sky to get this sorted. Does anyone have any information about this or been able to speak to someone to get it fixed?

Re: Sky Store not working

Carobean17 — Sun, 28 Dec 2025 12:12:48 GMT

Did anyone find a solution to this? Been having the same issue for two days, tried all the things folk have mentioned.

Re: Can't login to sky store

ClaireIsla — Sun, 28 Dec 2025 12:15:00 GMT

I had to call in eventually. There were details missing on my account (supposedly this is common). They fixed this then the account linked properly and then worked fine after. Just a glitch I think.Hope this helps

Re: Can't login to sky store

HD66 — Sun, 28 Dec 2025 16:08:39 GMT

What contact number did you use please. Many thanks