topic Re: Roifman in Sky Store

Roifman

Nicky109 — Tue, 16 Dec 2025 17:06:51 GMT

Bought a film Roofman but it's not going to sky box

Re: Roifman

mike+simmonds — Tue, 16 Dec 2025 17:42:39 GMT

Can you see Roofman on Skystore online ?

Does it give you an option to "send to box" ?

If you could let us know what Sky platform you use (Q, stream etc) then that will help us to point you in the right direction.

Re: Roifman

Loubyloux — Tue, 23 Dec 2025 16:04:55 GMT

I am having the same issue, I pre-ordered Roofman and I have sent to my Sky Q from my sky store account but when I go to my sky Q purchases and try to play it asks me to purchase again as if I haven't already bought it. Is there a way to fix this or is it a bigger issue with Sky?

Re: Roifman

mike+simmonds — Tue, 23 Dec 2025 16:24:18 GMT

We often hear of problems with pre orders @Loubyloux

Personally I no longer bother pre ordering and wait till the movie is out.

To resolve your problem my suggestion is you try a live chat with the Skystore support team who are open now

https://www.skystore.com/n/hcus/help/contact-us

hope they resolve it for you

Re: Roifman

Loubyloux — Tue, 23 Dec 2025 17:20:13 GMT

Thank you, went through chat and they've removed it so I can purchase from the TV. Thanks for your help.

Re: Roifman

mike+simmonds — Tue, 23 Dec 2025 17:34:42 GMT

Thanks for confirming @Loubyloux

Hope it's a good movie

Did the support team make any general comment about pre orders going wrong ? Seems to be happening a lot