topic Re: Sky Store Welcome Gift in Sky Store

Sky Store Welcome Gift

Jackie454 — Sun, 21 Dec 2025 19:48:48 GMT

I've just had a Sky Q box. When I click on the Claim your Sky Store Welcome gift box and choose a movie to watch, it gives a price to Buy & Keep or Rent, but nowhere to click on free watch. If I click on Rent, does it mean I can watch the film but not be charged?

Re: Sky Store Welcome Gift

mike+simmonds — Sun, 21 Dec 2025 20:16:55 GMT

Hi @Jackie454

@Jackie454 wrote:
I've just had a Sky Q box. When I click on the Claim your Sky Store Welcome gift box and choose a movie to watch, it gives a price to Buy & Keep or Rent, but nowhere to click on free watch. If I click on Rent, does it mean I can watch the film but not be charged?

no - that's not what it means. Don't select "rent"

You would normally receive a free buy and keep movie.

When you are signed in to your Skystore account on this link, do you see a huge selection of movies which are priced at £0 when you try to select one ?

https://www.skystore.com/n/mvse/sky-vip/sky-vip-gift

hope that solves it for you

Re: Sky Store Welcome Gift

Jackie454 — Tue, 23 Dec 2025 12:30:03 GMT

Hi, thanks for your reply to my query.

I clicked on the link you gave and the message said 'As a Sky VIP, from time to time we'll send you gifts. Received a gift from Sky VIP? Choose your Sky Store gift from the selection below. Keep an eye out for messages from Sky VIP so you don't miss out.'.

So I chose a film and again it just gave the prices to buy or rent. I also clicked on Sky VIP - Sky VIP Gift, but still no £0 appeared. I think I'll have to give Sky a call.

Thanks for your help though.

Re: Sky Store Welcome Gift

mike+simmonds — Tue, 23 Dec 2025 13:00:12 GMT

Hi @Jackie454

Were you logged in to Skystore with the same Sky ID as you have for your main Sky account ?

Re: Sky Store Welcome Gift

caesarome — Tue, 23 Dec 2025 13:45:20 GMT

@Jackie454

And is your Sky Store account linked to your main Sky ID:

Log in at skystore.com, go to 'My Account', find the 'My Sky Account' section, and click 'Link my account', then enter your Sky TV details like your postcode/Eircode and payment info to connect it to your Sky iD.